Cristina Cortes

Managed operations of two studio locations (60 classes/week, 700 clients/week, 30 teachers). Supervised and delegated work to two staff members (Work Trade Manager and Asst. Manager of Client Services).

• Launched opening of second studio location (March 2014) and guided studio staff through 50% increase in number of classes and teaching staff.
• Accelerated studio efficiency and customer service by employing Google Forms and modifying systems to streamline class scheduling and response to client emails.
• Co-designed Client Membership Rewards Program to amplify customer experience of over 200 customers.
• Initiated Corporate Yoga Program to bring yoga on-site to companies; forged two corporate partnerships.
• Reengineered monthly payroll process for teaching staff to ensure accurate and timely payment.
• Screened, trained and mentored Work Trade Members and Studio Management Staff.
• Refined studio event management operations; co-chaired bi-annual Studio Open House (~100 attendees).

Promoted from Work Exchange Team member after four months and managed studio operations (20 classes/week, 80 clients/week, 10 teachers).

• trained Work Exchange and Teaching Staff to effective use Dharma Tribe (client database software) for accurate class sign in and transactions)
• Served as point of contact for client feedback and professionally communicated to Studio Director and Teaching Staff.
• Redesigned monthly e-newsletter to enhance mobile viewing and communication with the community.

Created, evaluated and continuously improved development and volunteer recruitment operating procedures.

• Enhanced internal documentation system and integrated with Salesforce to track requirements for volunteers (300/year).
• Acquired organization’s first office space via grant from Sobrato Family Foundation; grant value $80,000.
• Optimized cross-departmental intranet for improved organization collaboration and updated regional website content.
• Strengthened relationships with 5 school district partners to ensure proper invoicing and collection of public funds.
• Directed and implemented biannual onboarding trainings and workshops for new hires (40-45/ semester).
• Facilitated recruitment of new staff members; conducted phone and in-person interviews, performed reference checks.
• Administered annual $45,000 transportation budget and coordinated transportation logistics for off-campus trips.
• Managed event operations and logistics for 5-6 high-visibility fundraising events each year (50-100 participants).

Oversaw administrative processes for entire department (Vice President, Associate and three Program Officers).

• Established online resource platform for grantees using Google Groups and centralized resources on intranet.
• Proofread, edited and prepared Grantmaking documents for internal use and external publication.
• Fielded inquiries from grantees and community constituents, provided pertinent and timely grantmaking information.
• Coordinated and planned quarterly meetings of nine Grantee Learning Cohorts (30 members/cohort).

Educated Bay Area communities by leading monthly disaster preparedness workshops (50-100 participants/workshop). Provided direct service to vulnerable communities (i.e. youth and elderly) to ensure disaster preparedness.

• Interim Youth Leadership Manager; co-hosted annual Leadership Retreat for 100 high school students.

Magna Cum Laude (Cumulative GPA: 3.77); Dean’s Honor Roll August 2005-May 2008; General Member, Beta Gamma Sigma (Business Honor Society)