Responsible for the Windows 10 Migration which involved replacing old Windows 7 machines to Windows 10 via deploying new or upgrading existing machines.
Provide tier 1 support which involved deploying, managing, and maintaining hardware/software to employees on site.
Saskatoon Region Association of REALTORS
Technical Support Services
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Jan 2018 - Sep 2018
Provided technical support, troubleshooting, and education for the MLS System and other service to Realtors.
Created and maintained SRAR's Technical Support website and created content for it, which includes Documentation, FAQ and Walkthrough guides for the services we provide to the Realtors.
Responsible for managing and analyzing support tickets so we can proactively support Realtors based on trends.
Education
Saskatchewan Polytechnic
Computer System Technology Diploma
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Sep 2018 - Current
A unique program that develops skills through practical experience and innovative courses in systems design and implementation, programming, networking, database and web technologies.
Projects
Timesheet Tracking Software
Sympony, Vue.js, MySQL/Docterine and Katalon
A year long group project to build a web application for the SPFA (Sask Polytechnic Faculty Association) that allows employees to easily input, track and manage their time.
Developed under Agile, Paired Programming and Test Driven Development while maintaining documentation.