Michelle Bentivegna

Currently leading work automation product, with goal of finding and automating client-specific repetitive tasks in claim resolution.-Develop and own vision for work automation product, and communicate vision to senior leadershipLed redesign of patient page, with the goal of reducing the time it takes to understand what a patient owes.-Developed and owned vision for patient account product, and communicated vision to senior leadership-Served as PO for scrum team of designers, researchers and developers -Served as tech lead for backend functionality-Used SQL to analyze user behavior on older pages to determine development direction for new pageLed redesign of patient payment collection workflow -Increased payment collection by 20%-Led team of developers and designers through the SDLC using Agile.

Managed operations for athenahealth’s credit card processing product, including relationship with card processing vendorsDesigned and oversaw transition to a new credit card processing gateway with no interruption to client’s processing.Led re-brand of card on file product which doubled product usage across client base. -Analyzed user research and usage data to determine which new features to add to product-Managed development of new features -Led internal marketing campaign to encourage use

• Designed 7th and 8th grade science curriculum for classes taught.
• Achieved goal of 80%+ student proficiency over multiple units of study with students from low income backgrounds.
• Ran science fair in which 90%+ of students completed a poster and an at grade level four-page lab report about experiment.

• Led the MIT Educational Studies Program (ESP), one of MIT’s largest student groups, devoted to providing extracurricular educational opportunities to Boston-area students, and works with over 3,000 students per year.
• Worked with web team to develop an online lottery-based registration system for programs
• Increased size of summer programs by 30%.

Conducted detailed analysis of transit crash data to determine the most common causes of bus crashes. Also conducted an extensive literature review. Used this data analysis and literature review to produce a report for the FTA on Transit Safety, with an emphasis on possible applications to Intelligent Transportation Systems. As part of the Intellidrive project.

• Studied composition of cement, with emphasis on effects of carbonization and the water/cement ratio on cement paste.
• Developed and wrote software to combine mechanical and chemical data from cement samples.
• Contributed to “Does microstructure matter for statistical nanoindentation techniques?” for the January 2010 issue of Cement and Concrete Composites” with Franz Josef Ulm and James Vanzo