Providence, RI
directive.io

Mike Douglas, Engineering Leader

I’m a technical people leader with a passion for building teams that make awesome things.

Work Experience

Aug 2019 - Current

InsureMyTrip, Engineering Manager

Aug 2019 - Current

Currently leading the Engineering and QA department consisting of 14 people working across three teams on website, online insurance products, and API development.

Mar 2019 - Aug 2019

Amazon.com, Software Development Manager, EFS

Mar 2019 - Aug 2019

Worked as a Software Development Manager on Elastic File System (EFS), AWS's massively scalable elastic network block storage solution. Lead an internal team of software and system engineers focused on operational excellence within the EFS group. Built tools and processes to maintain the highly available, highly durable storage system for a global customer-base.

  • Lead an engineering and systems team of 5 people
  • Built a team roadmap outlining a multi-year vision of deliverables aligned with organizational goals
  • Lead organization-wide discussions around operational issues and tooling improvements
  • Coordinated initiatives across teams at AWS and within EFS around security, compliance, and operational safety
  • Worked closely with Product teams to measure and align operational goals with feature and product goals
Mar 2017 - Feb 2019

InVision, Engineering Manager

Mar 2017 - Feb 2019

As a manager in the product engineering side part of the organization, I worked closely with Product and Design peers to build features and engineer the next generation of the InVision platform. I supported the org's rapid growth by hiring new engineers and managers, and leveling up members of my team.

  • Lead a distributed engineering team of 5 people
  • Coached engineers individually, providing regular feedback and aligning individual skills and growth areas with company needs and trajectory
  • Coordinated cross-team projects around security, operational readiness, and product features
  • Worked closely with Product and Design to plan and timeline core features
  • Developed the team’s proficiency in project management, operational excellence, and technical mastery
  • Built new teams by hiring and onboarding engineers and other managers
  • Facilitated architecture discussions, process improvements, planning, and other agile rituals
  • Coordinated with leadership to define strategy and roadmap features and improvements
Sep 2015 - Mar 2017

NPR, Software Development Manager

Sep 2015 - Mar 2017

I worked on the digital content side of the NPR network, focusing on member stations and their content creation tools. In this position I coordinated with station support, product focused people, and others from NPR Digital to deliver tools and features that brought stations into the NPR network and gave them the ability to publish their own content and measure their audience engagement.

  • Lead an engineering team of 9 people
  • Maintained web content delivery products, analytics tools, and reporting systems used by NPR member stations (station CMS, NPR One, NPR News)
  • Built release schedules and quality measures focused on delivering measurable value to station stakeholders
  • Coordinated with other NPR engineering teams on many features that brought station users into the nationwide network
  • Hired and onboarded engineers
  • Worked closely with operations team on Ansible-based deployment for products in production and local environments
Aug 2013 - Sep 2015

InsureMyTrip, Software Development Manager

Aug 2013 - Sep 2015

Managed the team of software developers and testers maintaining the namesake eCommerce platform and business partner platforms in the industry. Grew the team into 12 engineers through hiring, training opportunities, team building and skill development. Interfaced with product, agile, and customer care teams to ship new products, platform redesigns, and new partners.

Managed a team of data analysts and rolled out a business intelligence tool with smart reporting and analytics used to guide product decisions and understand sale trends. Trained members on SQL, scripting, and coordinated with vendors on rollouts and product training.

  • Lead an engineering and QA team of 10 people
  • Ran the team that maintained the flagship direct-to-consumer web application, white label partner web applications, and internal admin tools
  • Hired and recruited engineers, QA engineers, and data scientists
  • Implemented engineering best practices like code reviews, testing processes and quality standards, and documentation policies
  • Lead team-building and skill building activities: book clubs, lunch and learns
  • Facilitated strategic discussions, architecture planning and technical direction
  • Worked closely with operations to develop an internal environment provisioning and deployment system for testing large features in isolated on-demand environments (like an internal AWS)
  • Lead a team of data analysts and scientists
  • Deployed a BI platform and lead technical direction to aid financial and analytics reporting
Dec 2009 - Aug 2013

InsureMyTrip, Web Application Developer

Dec 2009 - Aug 2013

Software engineering on the flagship eCommerce platform as well as partner sites and products in the travel insurance industry, while still supporting a legacy platform. Worked closely as an architect on many new initiatives including the development of an early MVC framework, and a framework for defining insurance products and rules using a custom DSL and rule-running engine.

Apr 2008 - Feb 2010

IT Consultant, Freelance

Apr 2008 - Feb 2010

Various IT gigs in schools and educational settings centered around network administration, server maintenance, and web development.

Jul 2008 - Dec 2009

EASTCONN, Web Application Developer

Jul 2008 - Dec 2009

Primarily responsible for the development, deployment, and training of data collection and reporting systems for K-12 environments. Built charting and data analysis tools for educators to assess student achievement, surface areas of intervention, and track longitudinal standards-based scores. Also worked as a consultant for school districts in ETL-related tasks for yearly submission of students' standards-based scores to the Department of Education.

Mar 2002 - Jul 2008

LEARN, Manager of Computer Operations and Development

Mar 2002 - Jul 2008

Worked as a system administrator for the two main offices and three satellite offices (schools), maintaining network equipment, servers, and client deployments. Played an active role in two building projects for magnet schools, building and supporting the network infrastructure which included video distribution, wireless networks, and desktop/laptop deployment of 500+ clients. Built internal web-based tools for tracking issues and time-tracking for consulting work done in school districts.

Skills

  • Python
  • Docker
  • Linux/Unix
  • JavaScript
  • PHP
  • Golang
  • Certified Agile Scrum Master