Michael Masterson

Help Desk || IT

San Jose, California

mmasterson.dev@gmail.com

3236846556

Aspiring Security Analyst. Currently enrolled in UC Berkely Extension Cyber Security program. Seeking a position in Help Desk support.

Work Experience

Key Leader

Apr 2018 - Current

Handle and resolve customer resolutions and realign team on methods to prevent further resolutions.
Lead weekly store leadership meetings to communicate business talent and growth.
Drive healthy team culture through engaging team members in community involvement.
Responsible for submitting weekly inventory audits.
Vet incoming resumes and interview potential candidates.
Encourage employee growth by having daily coaching and development conversations.

Apprentice Software Engineer

May 2017 - Feb 2018

Participated in weekly coding projects designed to develop programming skills, as well as the ability to work with a team.
Full-Stack Web Development using Node.js, JavaScript HTML5, CSS3, SQL, and Express.
Developed website utilizing React.js.
Managed all projects through Github.

Yoga Instructor

Jun 2013 - Mar 2018

Lead yoga classes ranging in skill level from beginning to advanced.
Work with students to develop customized programs that increase skill, fitness, and well-being.
Maintain professional relations with studio owners.
Utilize multiple resources to keep up to date on various yoga practices.
Work with various studios to organize special events.

Supervisor

Sep 2016 - Mar 2017

Managed replenishment of product based off of projected sales.
Money management.
Lead team in driving sales by working with local businesses and finding creative ways to keep the team motivated.
Resolved consumer issues to increase customer satisfaction.
Trained employees in company protocol and how to more efficiently manage their time.

Certificate of Completion Full-Stack Web Development

General Studies