To develop and enhance messaging platform that allows the lines of business to send messages to its customers across Email, Phone and PUSH channels to both digitally enrolled and non-digitally enrolled recipients.
To develop multiple components like API, microservice, spring batch to generate customer mood ring score based on different enterprise data like survey, call intensity, web activity etc. To enhance agent facing telephony apps and upgrade services that IVR uses to internal rest APIs through suitable orchestration. To develop credit burea workflow application through JBPM.
To develop, enhance and maintain Digital pharmacy applications like Rx registration, Rx Authentication, Notifications like Rx Refill reminders, Rx ready, Not ready, Specialty refill reminders, order shipments, Prescription Insurance, PHI opt in, Health History, Drug information and Core systems like account dashboard, Communication Preferences and Loyalty points.
To improve advertising in a way that continues or increases actions that meet or exceed sales forecasts, and discontinues or reduces advertising that is not meeting the forecasted sales. The system provided for this project will capture the specific cut data including whether it versioned, what versioned, and why. Today this information is captured in multiple Microsoft Excel spreadsheets and a Microsoft Access database which has not allowed for the type of analytical reporting necessary to improve future ad planning strategies.