The Special Projects/Operations Lead position provides strong leverage to the Director Of Operations. He is the “jack of all trades” for the Operations Team and will be focused on people management, project management, and process improvement with the ability to be “dropped” into a situation to assess and make recommendations on how to make improvements. This position manages a team of two Floater Community Associates and is responsible for the entire lifecycle of these direct reports. This position is also responsible for ensuring the facilities meet or exceed standards both aesthetically and operationally by holding the Operation Leads accountable for delivering on expectations or escalating to the Director of Operations. The position collaborates with the Sales/Marketing and Finance teams on a regular and consistent basis, especially when project managing. The position works closely with the Director of Operations and CEO on larger strategic projects.
Responsible for ensuring consistent delivery of excellent standards across 2 - 3 centers to ensure Member satisfaction. Managed a team of 2 - 3 Community Associates per center and responsible for their entire life cycle. Responsible for ensuring the facilities meet or exceed standards both aesthetically and operationally. Worked closely with the Director of Operations on building out structure and process across all sites when rolling out new initiatives/products. Worked closely with sales to support revenue targets and to guide the team to generate both revenue and an exceptional client experience.
Maintained and promoted a positive and efficient work community for over 60 offices and 200 people through the following tasks: Receive and direct all incoming calls and visitors, manage administrative systems, coordinate scheduling, plan and execute regular social events, maintain clean and orderly common spaces throughout the floor, interface with building security and maintenance, set-up/troubleshoot office equipment and software, high and low level administrative tasks, coordinate all aspects of mailing and deliveries for over 150 companies. Project Management for the following: Office renovation & design Installation & upgrading of equipment Creating and implementing on-boarding procedure Reorganization and process design for record storage Heavily involved in HR/Recruiting & on-boarding of new hires
High level strategy development as well as low level content creation and management for social media accounts. Analytics tracking and reporting. Partnership development.
Headed a one-man marketing department, managing tasks such as media outreach, new partnership development, budget creation and management, social media account building and management, email marketing, search engine optimization, graphic design, event marketing, and analytical reporting and report creation. Assisted the owner with schedule coordination, travel arrangements, office administration, event planning, organization, and tech troubleshooting.
Developed the initial branding of the company, high level strategy development to identify key demographics, social media monitoring and content creation, partnership development, and account management.
Development of marketing strategies, event promotion, social media management and consulting.
Management & Development of social media, Student & Team Management, Event Planning & Management, Photography, Graphic Design.