Running the digital team and setting the pace on digital strategy and technical direction in the context of brand and user requirements. My role has included recruitment and resourcing, team management of a multi-disciplined digital team, including web development, UX, social media management and strategy and project management. Formulating, implementing and selling an integrated digital vision for Halo’s clients and working at a board level on agency positioning and direction.
I am client facing and I have successfully pitched for and won various digital projects. I have also been instrumental in creating strategies to open existing accounts and remain responsible for the overall digital target and budget.
While my role is strategic I am still very much involved in the day to day delivery of the department. From project management and scoping and estimating through to ad-hoc development tasks.
We are industry agnostic working with clients from Hospitality and Entertainment through to eComm and High Tech. They include: Live Nation / Ticketmaster, Turtle Bay, Bart Spices, Download Festival, Wireless festival, Ombudsman Services, NLWA and Magna Housing.
Working closely with the Head of Marketing, I have devised the last 2 year-out digital strategies for the brand and since the recent acquisition of Creditcall I have devised and run the user research project that will inform a rebrand, a company positioning realignment and the ongoing development of the platform and the iterations thereof. I run an elastic team that includes UX, web development, design and E-CRM / Digital Marketing.
I devised and implemented the E-CRM / Marketing Automation strategy. Integrating a combination of Pardot and Salesforce. I have been involved with recruitment and on boarding and managing 3rd party suppliers. Along with pastoral care of the team and management of the digital marketing budget.
I am also charged with the upkeep and refresh of all Creditcall forward-facing digital assets. This has included the redevelopment of creditcall.com and the development of the Express Boarding web application. The redeveloped creditcall.com resulted in a 300% uplift in conversions.
I have brought new development and team workflow principles to Creditcall along with with a focus on iterative, user-centric development, while adhering to strict security standards.
Headed up the technical department for AUK (formerly Agency UK). Ran a growing team of 6 developers. Spending quality time with current and prospective clients. In the pursuit of enjoyable and good works building web sites and web applications. Work included projects for: Welsh Meat, BSM, Ladbrokes, Pentathlon GB, Quintiles.
Charged with agency technical direction. Instrumental in winning National Pitches. Championed solutions based approach and cross discipline collaboration within the business. Built, maintained and supported the development team. Work included projects for: Brothers Cider, Drinkaware, Continental Tyres, NOS. ISTRUCT, British Medical Journal, Zettics
Created thick web interfaces and mobile applications. Took a lead role in the delivery of technical projects. Nurtured / advised junior members of the Development team. Contributed to process work groups. Work included projects for: Kia, Land Rover, Orange, The Royal Navy and The National Trust.
As a freelancer I worked on a wide range of projects from intranets to eLearning applications Flash games. I bid for and won these projects and managed their delivery. Work included projects for: Telstra, Oracle, Minervation, Oxford University, Scottish NHS, Thames Valley NHS, British Cardiology, Society, King and Allen, Talis, Complete Control, Team Rubber.
Produced, maintained and enhanced and re-purposed Xpress Ordering’s kiosk ordering application. Developed key interface elements and aspects of the Firebird database. Developed a PHP administration tool.
Extended the kiosk application to include, amongst other functions, a customer survey and webcam functionality. Work included projects for: Orange, Brake Brothers, Natwest, Lloyds, RBS
Built sites for various SMEs ranging from pubs / clubs to ad hoc work for Playboy UK and Gum Ball 3000.
Prior to embarking on my freelance career I worked as a Compliance tester for Microsoft working on the original Xbox release titles including PGR, Oddworld and Halo.
My degree course covered Computer Science, Maths and Digital and Analogue Electronics.