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Preston Long-Lamoureux

Lead Customer Success and Operations Specialist
Owensboro, Kentucky
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prestonlonglamoureux.com
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prestonlonglamoureux@icloud.com
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(269) 369-0570
Multi-certified virtual professional with experience managing enterprise implementations of web based company systems. Expert in the every day to day function of a business and making sure that the executive is supported to the fullest by provided the knowledge and skills necessary in doing so. Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity.
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Work Experience

Hillary for America

Field Organizer
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2016 - 2016

Incharge of the Hillary Clinton for President campaign in the 8th Congressional District of Indiana.

  • Participated in training on field organizing, messaging, and other activities
  • Organized the Southern indiana community, working in conjunction with grassroots leaders and campaign staff.
  • Engageed new potential volunteers through phone calls and canvassing
  • Empowered new voters by collecting voter registration forms. Hold organizational meetings to recruit new volunteers and supporters in communities
  • Used social networks to help amplify our message and to talk about the work that we do

TempBuddy

Director of Customer Success
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2015 - 2016

TempBuddy’s multi-award winning workforce management software helps you get your best people to the right place at the right time, paid promptly and accurately using smart mobile technology. Our revolutionary platform simplifies the entire recruitment process by integrating real-time availability, scheduling, deployment, time capture, pay and bill and compliance into one simple user-friendly tool.

  • Created and managed the Customer Success department from the ground up with an international remote team
  • Conducted online training sessions to new clients and led on boarding process to ensure success rate
  • Help drive adoption and maintain top accounts with key stakeholders
  • Strategized on new business and expanded footprint into existing accounts
  • Devised and conducted continuous best practice webinar sessions to the install base
  • Generated analytical utilization reports to influence renewal business and drive user adoption
  • Developed promotional email marketing campaigns to generate awareness and retain user adoption

Citibank, N.A

Fraud Operations Specialist
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2011 - 2012

CitiBank is the world's Largest Financial Organization with head quarters in New York City. I was an FOS II in the Risk Management Department of the Card Business Line.

  • Took inbound calls from our retail partners in aiding them with possible fraudulent credit applications
  • In charge of taking inbound calls from clients and answering any questions they had pertaining to fraud or possible fraud on their account(s)
  • Responsible to monitor credit card activity protecting the clients from fraud.
  • Determine the fraud risk factors and decide to place a hold on an account and call the client or to leave the account as normal

Education

Full Sail University

Bachelor of Science Web Design and Development
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2016 - Current

Stanford University

Venture Lab Creative Entrepreneurship
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2013 - 2013

Venture Lab's philosophy is to make online courses more fun and engaging by making them more experiential, interactive, and collaborative. On our platform, you will not only have access to lectures by Stanford professors, but you will also be able to form teams with people around the world and work on projects that have an impact.

Projects

Progressive Coders Network

Operations Staff- Business Development, Partner and Volunteer Success
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2016 - Current

We're building a network of tech volunteers and together we're creating open-source tools for progressive grassroots causes.

Brand New Congress

Team Leadership
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2015 - Current

We’re recruiting and running 400+ candidates as a single, unified campaign for Congress in 2018. They will pass a radical and practical plan to get everyone good jobs, get incomes rising again and rid our government of corruption. Americans are hungry to rebuild their country together with everyone from every community, region, race and culture. Step 1 is electing a Brand New Congress in 2018.

Skills

  • Hustle
  • Customer Success
  • Sales
  • Customer Support
  • Leadership
  • Business Development
  • Online Presentations
  • Training
  • Email Marketing