scott mcdowell

Director of Technical Operations & Facilities

Over twenty years of diverse industry experience has enabled me to plan, staff, implement and evaluate projects with consistent success. In fast-paced, agile environments, I confidently lead the core infrastructure teams and projects: improving quality, efficiency, reliability, and cost reduction while clearly communicating status, expectations and risks and to all stakeholders. I have extensive hands-on experience managing highly complex technical operations, 24/7/365 data centers & IT operations, while maintaining 99.999% uptime. I recently led the relocation of Weatherby from California to our new Wyoming headquarters.

Work Experience

  • Weatherby

    Director of Technical Operations & Facilities|2017Oct, 2019

    Leading the Technology and Facilities team through the company relocation to Wyoming and it's future growth.

    • Supervise continued growth, new projects, and relationships from inception to completion, including negotiation of contracts and budget requirements.
    • Oversee all facility aspects of our new 9.5 acre, 85,000 sq. ft. headquarters, managing the continued expansion, reconfiguration, maintenance, and warranty issues.
    • Lead and participate on teams to implement CapEx proposals, correct facilities errors, and improve technology processes.
    • Work extensively with outside contractors, consultants, construction firms & associated sub-contractors, affecting quality workmanship & deliverables.
    • Design and manage physical security, access control, electronic security, and all corporate network infrastructure.
    • Oversaw the expansion to four concurrent work sites in two states, providing uninterrupted network, and core services to employees, ultimately consolidating into our newly built headquarters on schedule.
    • Led the upgrade of Sage ERP core business software from an unsupported 15 year old version, dramatically improving overall workflow, reducing technical support needs, and improving data accessibility.
    • Manage Corporate Infrastructure: VMWare High Availability Server Array, Nortel & 3CX PBX, Network Fileserver, SonicWall Firewall, Ubiquiti Wireless Access Points, VPN, Subnets, Routing, Windows Server, Active Directory, and over 80 workstations - Mac OS X, Windows7, Windows 10.
  • Land Gorilla

    Senior Software Engineer|20162017

    Defined and implemented software development best practices, introducing an Agile workflow to the development team, building a QA test and automation team, designing the next generation server platform, managing PCI DSS and SOC 2 type II compliance, and aligning interdepartmental goals to achieve corporate vision.

    • Managed hosted server infrastructure, incorporating system health monitoring, automated alerts, centralized log server, and performance enhancements.
    • Deployed industry leading software development tools such as Jira Software, BitBucket Cloud, New Relic, Slack, and Logentries.
    • Established QA best practices and the creation of automated Selenium QA testing.
    • Defined customer support feedback, escalation flows, and issue tracking, leading to improved resolution rates and customer satisfaction.
  • SenseLabs

    Manager Software Engineering & Cloud Operations|20142016

    Managed the Software Engineering and DevOps teams consisting of iOS Software Development, Test Automation, System Administration, Database Administration, Release Coordination & Deployment, Tools Development, and CorpIT Administration disciplines. Responsible for all SenseLabs cloud-based services, site uptime, DevOps, production & development environments, monitoring & security, code repository & deployment, corporate infrastructure, networking, and workstations.

    • Automated Build Framework and Test Servers for iOS Apps: Designed and built an array of continuous integration servers and test framework allowing for automated application testing using both iOS simulator and tethered iOS devices. Dashboard reporting and status alerts.
    • API Testing: Lead the definition and creation of automated and feature specific test suites for backend code deployments across staging, test, and production environments.
    • Unified code deployment process: Eliminated significant system reconfiguration previously required during code updates greatly speeding up and improving reliability of the code release process.
    • AWS and Engine Yard Cloud provider consolidation and system architecture optimization: Increased overall availability & durability, improved application performance, standardized system infrastructure, while reducing operational expenses.
    • Business intelligence: Created database visualization and reporting charts and dashboards.
    • Backend System Application Improvements: Added database caching layer with Redis, SQL query optimizations, and added fallback logic for improved application reliability.
  • Experts Exchange

    Systems Administrator Manager|20082014

    Managed a team consisting of System Administrators, Database Administrators, Release Coordinator, Tools Developers, CorpIT Administrators & Interns. Responsible for all Experts Exchange datacenters, DevOps, development & test environments, monitoring & security, code repository & deployment, corporate infrastructure, networks, VOIP call center & workstations.

    • Designed and built out primary and disaster recovery datacenters in Ashburn, Virginia & San Luis Obispo, California. Directly managed all hardware system designs and allocation, project timeline, logistics, work scope and estimations, 3rd party vendors, hardware specifications and purchasing.
    • Maintained 99.99% site uptime for all Experts Exchange (an Alexa-ranked top 1,000 global website) and Redsource Interactive web properties (OracleSolved.com, ExpertOffice.com, dRACKula.net, FoxProAnswers.com and over 50 others). Team members oncall 24/7 365.
    • Led Payment Card Industry (PCI) certification and compliance efforts.
    • Concepted, developed & launched dRACKula.net SaaS application. Acting Product Manager overseeing design, competitive analysis, pricing models and marketing campaigns.
    • Defined a common server hardware platform & led the hardware upgrades of existing servers. Managed over 200 physical servers across three geographically diverse data centers.
    • Led research and analysis of Amazon AWS Cloud and Hybrid datacenter designs.
    • Managed Business Partnerships with Oracle, NetApp, Level3, Digital West, Equinix, Global Crossing, nLayer, Dell, CacheFly CDN.
    • Led the transition to virtualized servers using VMWare vSphere, FreeBSD jails & Oracle Solaris zones allowing quick deployment and scaling a time of rapid site expansion.
    • Managed Corporate Infrastructure: ShoreTel VOIP Phone System, Call routing, Call Center queuing & agent reporting, Network Fileserver, Meraki MX Firewall & MR Wireless Access Points, VPN, Subnets, Routing. Windows Server, Active Directory, Client Access License (CAL), Zimbra Collaboration Suite. Managed over 80 workstations (Mac OS X, Windows, Linux). Multiple development, staging and test environments. Business Intelligence Databases. Build & release tools. SVN revision control. Zenoss server monitoring and Logstash centralized log server for three geographically diverse data centers.
  • Palm

    Manager QA Standards & Methods|20052008

    Managed the Testing Automation team responsible for the carrier certification of both hardware and software stability for Palm OS & Windows Mobile smartphones.

    • Defined quality standards and performance criteria requirements for product milestones.
    • Led the development of reporting templates and methods for automated test results.
    • Created & ran Silk Test automation for full system integration testing.
    • Compiled performance metrics and reports for executive forums.
    • Responsible for conducting mobile device functional and performance testing on carrier networks, network selection/re-selection, audio quality, RF performance, call processing, OTA, data services, feature and application functionality, and accessory testing.
    • Supported Interoperability Testing (IOT) Labs and Cetecom Certification and testing.
    • Automated certification test suites GSM protocol testing & field testing for host and radio compliance.
  • Good Technology

    Quality Assurance Engineer|20042005

    QA Engineer for GoodLink Client supporting Palm OS and Windows Mobile-based Smartphones.

    • Maintained a high level of contribution and leadership while executing on multiple simultaneous project assignments, continually exceeding expectations for all assignments.
    • Responsible for training new employees and contractors on tools, process and devices.
    • Successfully completed multiple release cycles, encompassing test planning, test case execution, regression, metrics, performance and compatibility.
  • Leadership & Technology Training

    • Managing People, Your People Professionals
    • Managing People, Symphony, Inc.
    • Leadership Training, WorkTraits
    • Project Management Training, Primavera Enterprise
    • Automation Engineering, Logigear
    • Lean Six Sigma, PolyOne

Education

  • University of the Pacific

    Bachelor's Degree B.S. - Electrical Engineering

    Computer Science Minor