Experienced EDI Specialist with 3+ years of experience in EDI transactions across multiple industries including insurance and deregulated energy. Proficient with Microsoft Office Suite, FTP/SFTP transactions, client and business partner relations, EDI transactions, and creative solutions. Additional background in account management, indirect sales, writing and editing copy, as well as process optimization. Bachelor's degree from Western Michigan University.
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Work Experience
MGM Benefits Group
EDI Specialist
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Mar 2016 - Current
Created, tested, and monitored all external EDI file deliveries.
Coordinated with brokers for new EDI client on boarding.
Processed file updates and renewals.
Reviewed mapping requirements for external transactions.
Troubleshooting and issue resolution for daily EDI activities including data discrepancies, failed deliveries, and verification of client coverage in compliance with service-level agreement.
Supported systems development in implementation of coding updates.
Internal process improvements and optimization.
Primary point of contact for new and existing EDI transactions.
Coordinated with brokers for new EDI client on boarding.
Processed file updates and renewals.
Reviewed mapping requirements for external transactions.
Troubleshooting and issue resolution for daily EDI activities including data discrepancies, failed deliveries, and verification of client coverage in compliance with service-level agreement.
Supported systems development in implementation of coding updates.
Internal process improvements and optimization.
Group Associates
EDI Specialist
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Oct 2015 - Feb 2016
Reviewed client benefit files to assure compliance with logic standards.
Completed time sensitive file transfers to clients via SFTP.
Audited logs of outgoing documents to confirm receipt of transmission.
Worked with department head to optimize internal operations and processes.
Loaded client production files into EMS for processing.
Managed assigned service requests and projects to assist other departments.
EnerCom Energy, Inc.
Operations Manager
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Sep 2010 - Oct 2015
Delivered and tracked all time sensitive requests for price to energy supplier partners.
Analyzed and compared variances in proposed retail costs from energy supplier partners and provided them market intelligence to improve pricing models.
Processed all purchase agreements of natural gas and electricity through various partners.
Negotiated lower prices of natural gas and electricity through competitive bidding with suppliers.
Recorded and tracked enrollments and rejections via EDI reports, working in conjunction with Sales and partners to resolve rejected submissions.
Produced, optimized, and improved internal operations processes.
Assisted with entry into new markets.
Produced training modules and infrastructure for new Sales recruits in partnership with Management.
Proposed and implemented creative solutions for operational inefficiencies.
Meadowbrook Insurance Group
Insurance Agency Intern
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May 2009 - Aug 2009
Composed cover letters sent to agency clients.
ailed insurance policies to insured customers.
Managed customer data in company database. - Generated spreadsheets and modified PowerPoint presentations for agency representatives.
Filed and maintained company records.
Proofread business proposals and reviews for grammatical accuracy.
Western Michigan University
Annual Fund Representative
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Jan 2009 - Mar 2009
Solicited donations from alumni and parents on behalf of the university. - Negotiated donation quantities with prospective donors. - Updated and refreshed alumni contact information in the university database. - Utilized strong oratory skills and customer service when contacting alumni.
Solicited donations from alumni and parents on behalf of the university.
Negotiated donation quantities with prospective donors.
Updated and refreshed alumni contact information in the university database.
Utilized strong oratory skills and customer service when contacting alumni.
Education
Western Michigan University
Bachelor's of Arts and Science English with Creative Writing Emphasis
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Sep 2006 - May 2010
University of Detroit Jesuit High School and Academy