Sean Gordon

• Designed an managed execution of Vanguard Charitable's marketing plan, leading a team of seven.
• Led team to deliver 74 email campaigns since June 2017 with an aggregate open rate of nearly 40% and a click-through rate of 4.9%, both well above industry benchmarks (per Mailchimp). Campaigns included new (or re-purposed) collateral, landing pages and content with a focus on promoting our value proposition.

Reporting to CFO, I implemented a sustainable Risk and Vendor Management program at Vanguard Charitable, an organization with 60+ vendor relationships and with an annual operating budget of approximately $15M.

• Designed and delivered presentations to senior leaders and Board of Trustees to provide program updates.
• Developed training materials for internal staff, with a focus on communicating the important role staff play in the program.
• Coached and assisted business owners with engaging vendors to better utilize and leverage their products and services; provided support in vendor meetings/calls.

At the request of Vanguard Charitable's President, I replaced the Technology Manager as the technical lead for $6M+ technology initiative, Project Crane.

• Led data analysis and validation effort to ensure successful migration of client data between providers, including reconciling 340,000 data points in our sample.
• Served as primary technology subject matter expert responsible for evaluating information security of hosted environments, coordinating integrations among key suppliers, and developing production cut-over plan for the hosted environments.

Reporting into the CFO, I was responsible for managing process improvement project to improve business results, while more efficiently complying with regulatory and legal requirements.

• Performed Assisted Chief Strategic Planning Officer with developing competitive analysis for senior leadership, including Board of Trustees.
• Mapped key departmental processes of client service teams; implemented changes to reduce labor hours by approximately 5% for processes evaluated.