Sean Gordon

(he/him)
MBA and Certified Scrum Product Owner (CSPO) with 6+ years crafting user experiences by blending IT, Risk Management, and Marketing acumen.
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Contact Info

  • Lafayette Hill, PA
  • linkedin.com/in/smgordon22
  • sean.gordon22@gmail.com
  • (484) 213-4983

Skills

  • Agile Methodology
  • Data Analysis
  • Change Management
  • Product Management
  • Requirements Gathering
  • Team Leadership
  • Workflow Management
  • Writing User Stories

Work Experience

Big Brothers Big Sisters of America

Product Manager
|

May 2022 - Current
  • Create and maintain a 12-month product roadmap, based on SME input designed to improve net promoter score and drive additional product adoption.
  • Worked with internal BSAs, developers, and stakeholders to gather requirements, write user stories, test, and deploy new functionality.
  • Built team’s first utilization dashboard to evaluate client usage and adoption of new features combined with user surveys to assess team success.
  • Identified and recommended process changes to improve efficiency while reducing project expenses by roughly $160k annually.

Vanguard Charitable

Marketing Manager
|

Jun 2017 - May 2022
  • Drove historic growth including over $3.3B in donations to Vanguard Charitable in FY21, $2.07B in FY20, $1.91B in FY19, and $1.74 in FY18.
  • Served as product manager for the design and implementation of Pardot and Salesforce; the implementation helped lead to a 37% increase in email opens, and provided self-service reporting that drove decision-making.
  • Researched best practices to design and implement a new Agile-based approach to Marketing. This change resulted in a decrease in the average project cycle time from 5 to 3 days while improving communication within our company.
  • Drove change management efforts across internal and external stakeholders to ensure corporate alignment on branding, messaging, and our user experience.
  • Managed transformation of Marketing team from 3 staff to 12, while updating the Marketing technology (martech) stack to improve effectiveness and efficiency, while reconciling to approximately 3% budget growth per year.

Vanguard Charitable

Risk and Vendor Management Advisor
|

Oct 2016 - May 2017
  • Temporary assignment to implement a Risk and Vendor Management department, which was staffed by 2.5 FTEs upon my departure.
  • Led development of quarterly dashboard which assessed the company’s risk profile, as well as key performance indicators (KPIs) as identified through a collaborative process with senior leaders.
  • Coached and assisted business units to better utilize vendors’ products and services; provided support in budgeting, vendor negotiations, and proposal reviews.
  • Created internal process documentation for adherence to corporate policies.
  • Leveraged internal customer feedback to create a standardized RFP process to evaluate information security and the financial health of existing and potential vendors.

Vanguard Charitable

Technical Consultant
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Apr 2016 - Sep 2016
  • Selected by Vanguard Charitable's President, to replace the Technology Manager as the technical lead for a $6M+ technology project.
  • Led data analysis and validation effort to ensure successful data migration, including reconciling 340,000 data points in our sample.
  • Successfully coordinated integration among 4 technology suppliers to ensure production assets were migrated with limited downtime and zero data loss.

Vanguard Charitable

Operations and Compliance Analyst
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Nov 2015 - Apr 2016
  • Assisted Chief Strategic Planning Officer with developing competitive analysis for senior leadership, including Board of Trustees.
  • Mapped key departmental processes of client service teams; implemented changes to reduce labor hours by approximately 5% for processes evaluated.

Vanguard Charitable

Business & Technology Analyst
|

Apr 2011 - Nov 2015
  • Utilized VBA programming language to generate customized language for grant payment letters for complex grants, reducing cycle time by 30%.
  • Automated daily grant assignment process which reduced manual work by 60 minutes per day; estimated cost savings of 250 labor hours per year.

Procuro, Inc.

Account Manager
|

Jan 2010 - Feb 2011

Education

Drexel University

M.B.A.
|

Sep 2014 - Dec 2016

Penn State University - University Park

Bachelor of Science Health Policy & Administration
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Aug 2005 - Jun 2009