Sirena Gilbert

• Current QASA (Quality Assurance Standards Audit) store lead responsible for monthly audits and supporting store and partner adherence to Starbucks' food safety and cleanliness standards.
• Anticipate customer and store needs by constantly evaluating environment and customers for cues.
• Deliver legendary customer service to all customers by acting with a "customer first" attitude, connecting with the customer, and discovering and responding to customers' needs.
• Maintain a clean and organized work space so that partners can locate resources and product as needed.
• Adhere to all recipe and presentation standards by adhering to health, safety, and sanitation guidelines for all products and equipment.
• Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

Provided staff support and direction to children in grades 1-3 during children's ministry. Instructed groups of children in faith-based messages through games and interactive lessons.

Provided care and instruction for children 3 years old and under in a structured preschool environment.

• Scheduled fitnes and bone density measures for multiple cohorts simultaneously. Coordinated family, staff, class, and testing schedules.
• Conducted and trained staff to conduct fitness testing, in-home orientations, data collection, and family recruitment processes.
• Created protocols and procedures standardizing recruitment processes, staff training, and data management.
• Overhauled scheduling and logistics processes for test day, improving the overall completion of measurement collection. Directly resulted in increased employee morale, efficiency, and participant satisfaction.
• Created essential protocol and procedures which elevated employee performance, improved conformance to standardized research methodology, and increased adherence to subject confidentiality regulations.
• Performed and coordinated required administrative functions, including: mileage reimbursement and incentive payments to participants; accurately maintained data tracking log and other participant records; prepared test day materials; and recorded minutes of staff meetings.
• Inventoried, planned, and purchased office, testing, and weekly menu supplies.
• Supervised and assisted with providing dinner and childcare for families.
• Conducted and coded parent and child interviews. Recorded and verified incoming data in in measures tracking log and SPSS.

• Trained small groups of parents in applying Operant Conditioning-based behavior management techniques.
• Provided regular scheduled follow-up telephone calls to parents to track adherence to learned techniques and to provide guidance for maintaining in-home behavioral plans.
• Designed behavior-change plans specifically tailored to individual children's goals on as-needed basis.
• Assisted in curriculum development for child and parent classes.

• Facilitated intervention sessions alongside teachers and other mentors among high-risk multiracial/ethnic adolescents. As a team, we taught students about reproductive anatomy and physiology, STDs and infection rates in youth, and the importance of condom use.
• Via role play, trained small groups of youth in assertiveness skills intended to promote condom use and discourage drug use.
• Assisted with curriculum development and preparation.
• Improved the training process by redesigning role-play questions to elicit the responses the participants needed in order to develop the necessary skills to engage in firm, assertive refusal of high-risk behaviors.

• Conducted teen interviews regarding sexual behaviors, STD exposure, drug use, and other sensitive information in private residences, school settings, and juvenile detention facilities.
• Administered STD tests in form of saliva swabs and urine samples and reported confidential test results to adolescents.
• Transported urine and saliva samples to county health clinic.

• Interviewed parents, administered assessments to children, and video-taped parent-child interactions in their homes.
• Coded mother/child communicative behaviors, transcribed video tapes, and refined operational definitions.
• Recognized as Coder of the Month in September 1998.

Performed overhaul, repairs, and calibration of shipboard, handheld, and submarine optical and navigational equipment. Performed inspection, repair, clamping, and removing of submarine periscopes.

• As Petty Officer in charge of Hazardous Materials, supervised proper handling and disposal of hazardous materials, and maintained and organized proper storage of hazardous materials and material safety data sheets (MSDS).
• As Safety Petty Officer, performed routine maintenance and inspection of safety gear, and trained individuals and groups in proper use and storage of personal safety gear.
• As Reaction Force team Member, performed as part of a small shipboard team trained in weapons and tactics as first responders to counteract terrorist threats and other hostile boarders.