London, SE25
visitmy.website/about

Steve Messer, product manager

Passionate about innovation for the public good and open, ethical product design.

Work Experience

Aug 2022 - Current

NHS Digital, Senior Product Manager

Aug 2022 - Current
Jul 2021 - Jul 2022

Claimer, Head of Product

Jul 2021 - Jul 2022
  • Establish the product team and its methodology at a seed-funded startup
  • Create roadmaps and product plans collaboratively with stakeholders, aligned to business objectives
  • Co-ordinate two multidisciplinary teams across multiple service stages
  • Manage new features, from inception through design and delivery
  • Help develop and define product vision and strategy for the product teams
  • Manage and coach one other product manager
  • Work alongside the Head of Growth on user personas, positioning and marketing
Sep 2018 - Dec 2021

General Assembly, Product Management Instructional Associate

Sep 2018 - Dec 2021

Work closely with the lead instructor to create a friendly, collaborative and dynamic classroom community for the duration of a product management course. Act as a mentor, facilitator and, together with the lead instructor, are responsible for ensuring that every student on the course feels cared for and is receiving ongoing feedback on their course project.

Dec 2018 - Jul 2021

Government Digital Service, Product Manager

Dec 2018 - Jul 2021

Deliver and iterate products on GOV.UK and GOV.UK Pay in line with users' needs, designing product strategies, managing product backlogs, writing user stories and making decisions about prioritisation based on qualitative and quantitative evidence.

  • Led on Payments for GOV.UK Pay, focusing on payment types, channels, PSP integrations, microservices and UX for paying users.
  • Led a team working on a service providing support for extremely vulnerable people during the coronavirus pandemic.
  • Led the Explore Personalisation team of multidisciplinary UX professionals on a strategic discovery into personalising the experience of interacting with government.
  • Led the Search team to make site search work smarter for users.
  • Led a team working on the UK government's Get ready for Brexit product.
  • Led the Search Performance & Resilience team on upgrading and migrating GOV.UK's search engine backend, saving taxpayers £35k p.a.
  • Part of the GDS Product & Service Management Community organising body.
Jan 2018 - Dec 2018

Government Digital Service, Associate Product Manager

Jan 2018 - Dec 2018

Associate product manager for GOV.UK's licensing application, the blogs and campaigns platforms, and the Platform Health team – looking after ~47 applications in the GOV.UK publishing stack and its performance.

  • Put together and managed an unconference for gov't product managers feat. Marty Cagan.
  • Worked on GDPR compliance for Licensing, Blogs and Campaigns.
  • Led the team on publishing pipeline work, made content appear 10x quicker.
  • Part of the GDS Product & Service Management Community organising body.
Mar 2014 - Jan 2018

Porism, Product Manager & Engagement Lead

Mar 2014 - Jan 2018

Own new product, Know My Neighbourhood. Co-own redevelopment of eCasework. Drive engagement with users and audiences of both products and LG Inform Plus, through content & social media, user experience, knowledge management and firstline support.

Main duties across product line: customer development, product design, roadmapping, maintain healthy backlog, manage development team and ensure product meets business & user needs; develop digital marketing strategy and measures; write and publish social, content, email and customer-facing support materials; ensure good SEO practice; and enhance user experience.

  • Introduced & implemented Agile methodologies to company.
  • Co-designed new iteration of eCasework through customer development and testing assumptions.
  • Boosted conversion rate by 20% with new growth strategy.
  • Devised and implemented self-service support portal for LG Inform Plus, reducing contact time.
  • Gained 141% increase for annual subcriptions for LG Inform Plus, maintained in following year.
  • Established 20% open rate for LGIP monthly newsletter, >7,500 recipients.

Education

Jan 2021 - Current

On Deck, Product Fellowship

Jan 2021 - Current
Oct 2020 - Nov 2020

Harvard University, Computer Science for Business Professionals

Oct 2020 - Nov 2020
Feb 2020 - Apr 2020

IDEO U, Designing Strategy

Feb 2020 - Apr 2020
Nov 2016 - Jan 2017

General Assembly, Product Management

Nov 2016 - Jan 2017
Oct 2015 - Dec 2015

Westminster Business School, Professional Diploma in Digital Marketing

Oct 2015 - Dec 2015
Sep 2006 - Jul 2009

Bath Spa University, English Literature & Creative Writing

Sep 2006 - Jul 2009

Skills

  • Product Management
  • Digital Strategy
  • User-Centred Design
  • Analytics
  • Agile and Lean methods
  • HTML
  • CSS
  • SQL
  • Linked Open Data