Thomas Hunt

* This is a title change to reflect an increase in responsibility and compensation awarded in January 2018

• Responsible for administration of executive IT systems, including technical and non-technical aspects. Report directly to Founder, CEO, and COO.
• Provide auxiliary project based sys admin support to company-at-large IT team
• Build out, maintain and upgrade Meraki networking infrastructure including multiple site-to-site VPN tunnels, wifi mesh and physical switched network configuration, vlan assignment, general troubleshooting across multiple sites nationwide
• Maintain and support colocated physical server infrastructure in datacenters in LA, Chicago, and New York.
• Administer and support virtual infrastructure across 3 environments (including servers and desktops) through the VMware VSphere Dashboard and Powershell module.
• Spearheaded migration of end users from physical to virtual desktop environment. Lead project through planning, transferring data, testing, training users, and deployment.
• Maintain a culture of security and regulatory compliance in all decision making.
• "Deep dive" technical analysis of complex Windows issues.
• Responsible for maintenance and design of company Confluence Server instance, and Executive Team Sharepoint. Support and admin company Jira Server instance.
• Administer AWS instances including company public-facing website.
• Provide comprehensive administration of a wide variety of IT and AV technology including: Airwatch, Okta, RingCentral, Sonos, RTI, Cisco AMP, KnowBe4, Oice 365, OneDrive, Slack, Duo, Tennable, Cisco Umbrella, KACE, Ansible/Tower, Active Directory (AD), Windows Hello for Business, Cisco Call Manager, Group Policy, Infoblox, Cisco Firepower, Windows Sys Internals, Powershell, Splunk, Cisco IP phones, Symantec

• Interact with vendors, co-workers, regulators and members of the executive team over the phone, via email, and in person in a highly visible role
• Provide in person and remote support for the Executive Team
• Generate unique solutions for atypical user configurations
• Work with IT and development teams to deploy new tech to Executive Team environment
• Provide technical support to end users on Windows, Linux and Mac systems
• Assist sysadmins with general administrative duties
• Verbosely document everything and automating as much as possible.
• Support operations wherever necessary with a heavy focus on uptime.
• Maintain and deploy A/V solutions
• Coordinate with Executive Team house stffa to ensure smooth out of office operations and information systems delivery

• Support end users as domain admin
• Deploy and train employees on new systems and processes
• Hardware/Soware installation and support. Move/Add/Change as required
• Windows upgrades and patches
• Administration of hybrid Exchange Oice 365, AD Domain environment

• Provided base level IT support to non-technical personnel within the business.
• Installed software, modified and repaired hardware and resolved technical issues.
• Identified and solved technical issues with a variety of diagnostic tools.
• Resolved customer issues in a clear, courteous and straightforward manner.
• Researched, troubleshot and resolved complex problems independently.