As General Manager, it is my duty to oversee all aspects of company operations including, but not limited to: Selling a visit to our location, communicate with the customers about the repairs needed, allocating work out to technicians, ordering parts, keep up with sales, keep profit margins on point, handle all customer concerns and complaints. Make deposits and track payroll hours to report to CPA.
As a patrol deputy, it was my job to answer all calls for service, enforce traffic laws, enforce the laws set forth by the State of Texas, arrest and process offenders, serve and protect the community as I was sworn to do.
As General Manager, it was my responsibility to over see all of the day to day operations of the business. I managed a staff of about 15 employees, managed payroll hours, kept inventory of about 750 tires current and available. Used programs to help technicians diagnose and find repairs/parts. Mechanically inclined. Talk with customers to make sure their needs have been met. Hire and terminate employees as needed. Record and track daily sales to ensure that sales goals are being met. Handle all customer complaints and found a resolution that was good for both the consumer and the company. I attended several Tire Pros University sales training programs, also Continental and Michelin tire sales meetings.
basic courses
All courses required to get TCOLE Peace Officer certification, take and pass state exam.
As a reserve patrolman, I have the same sworn duties and responsibilities that the full time officers carry, A reserve officer is a non-paid position that is a on call/ as needed basis.