I'm an experienced product manager who's learnt that one must couple evidence-based insight with product vision, all fuelled by a healthy appetite for experimentation. Working in the open at https://weeknot.es/@stevenjmesser
Deliver and iterate products on GOV.UK in line with users' needs, managing product backlogs, writing user stories and making decisions about prioritisation based on qualitative and quantitative evidence. Main duties: own and manage prioritised backlogs, write user stories and shape sprints for internal and outsourced teams, and engage with users and stakeholders for GOV.UK licensing application, the blogs and campaigns platforms, and as part of the Platform Health team – looking after many applications in the GOV.UK publishing stack.
Own new product, Know My Neighbourhood. Co-own redevelopment of eCasework. Drive engagement with users and audiences of both products and LG Inform Plus, through content & social media, user experience, knowledge management and first-line support. Main duties across product line: customer development, product design, roadmapping, maintain healthy backlog, manage development team and ensure product meets business & user needs; develop digital marketing strategy and measures; write and publish social, content, email and customer-facing support materials; ensure good SEO practice; and enhance user experience.
Engaged with customers and provided customer support for NOW TV. Seconded to knowledge department tasked with creating and developing internal & customer-facing support content. Main duties: live & e-mail technical support; customer engagement via social media (forum, Twitter, Facebook); and moderation of online community forum. Secondary duties: copy-edit and proofread customer-facing support content; write and publish all internal knowledge; liaise with key stakeholders and manage projects to deadline.