Trilly Chatterjee

I am responsible for supporting the NHS's largest community of product managers - helping meet their learning and development needs and improve hiring practices to grow and nurture a thriving community of practice for Product at NHS Digital, across the wider healthcare and public sectors.

I am a product manager supporting NHS Digital's agile, multidisciplinary, user-centred delivery teams in improving the design, content and services provided by and through the NHS website - which receives over 50m hits a month.

• Find a health service & My NHS (current)
• Ratings & Reviews moderation platform (product strategy)
• NHS website CMS migration (Wagtail)
• Register with a GP private beta

I led a multi-disciplinary agile team maintaining and improving Personal & Business Tax Account inbox, message and email delivery infrastructure for HMRC digital services.

• Analysis and definition of product strategy and roadmap for digital contact based on short and long term customer & business needs
• Day-to-day prioritisation of product backlog based on user research, feedback and service analytics
• Regular engagement with business stakeholders on product ideas and feature requests to feed product roadmap
• Led product experimentation and development of new features
• Led early market engagement and requirements analysis on future infrastructure requirements for digital message delivery

I established and led an award-winning, cross-departmental, multi-disciplinary team (including developers, designers and user researchers as well as operational, IT and policy specialists) to conceive, build and continuously improve a groundbreaking digital service using agile project management and user-centric design methodologies.

• Check Your State Pension won the 2016 Civil Service Digital Award
• Led early discovery research and analysis to define digital product vision in the complex operational and policy arena of National Insurance and State Pensions
• Secured senior support and funding for groundbreaking cross-departmental collaboration on digital service
• Defined product vision and roadmap - prioritised product backlog for the service and made key product design decisions based on user research, feedback and service data
• Evaluated and specified user & business requirements - articulated options and recommendations for service build with developers and technical experts
• Managed project budget and third-party supplier relationships in order to deliver back-end functionality and integration necessary to deliver service

I delivered a new and groundbreaking HMRC Digital Strategy, communicating to the organisation and wider public the strategic aims of £200m of Treasury investment in the department's digital transformation - including a broad range of changes to ways of working, digital tools, infrastructure and organisational culture.

• Conducted and analysed in-depth interviews with over 20 stakeholders (up to SCS level), considering a broad range of perspectives on the department's digital future
• Analysed digital best practice from industry leading companies in order to identify key opportunities for digital change and improvement within the department.
• Built and managed a network of internal and external strategic stakeholders, incorporating their feedback on strategy drafts through open collaborative workshops.
• The strategy was published in November 2014 and is cited by GDS as an example of best practice in government digital strategy.

I managed the department's first open competitive IT procurement in over 10 years to procure and deliver a cloud-based IT software solution for the development of electronic forms.

• Defined and validated functional and non-functional requirements with business and technical experts in order to produce Request for Tenders
• Developed a supplier evaluation methodology for a panel of 5 internal subject matter experts, including detailed written tender evaluation and software demonstrations
• Engaged commercial and legal experts to provide advice on complex and sensitive contractual issues and produced options analysis to support senior decision making on evaluation