Project Manager – Fulfillment Operations at Flagstar Bank

Project Manager – Fulfillment Operations – REMOTE Work from home United States

• Work From Home United States
• Full time
• 09720

Position Title

• Project Manager – Fulfillment Operations – REMOTE Work from home United States

Location

• Work From Home United States

Job Summary

In this multi-faceted operations management role, the individual will handle the project management for key strategic projects for Fulfillment; the objective being operational efficiency, improved productivity, continuous training and quality. The candidate will be able to independently work with stakeholders to make significant project decisions including ones with significant financial and business process implications. The candidate will participate in the planning processes for short-term initiatives and long-term initiatives to develop these processes.

The role is responsible for acting as a subject matter expert for mortgage operations including regulatory compliance requirements, and representing management on the key strategic projects as a stakeholder/owner.

They may oversee all facets of the project from business case creation, kick off, all project phases, testing, training, manual updates and benefit realization. The candidate will participate in the planning processes for short-term and long-term initiatives to develop these processes within Fulfillment. They will focus on key projects that drive corporate and the Fulfillment business unit goals. This position is very hands on in the growth and development of Fulfillment staff. Being a subject matter expert in areas including risk analysis, guideline interpretation and Mortrac systems.

Candidate will work with User Acceptance Testing (UAT) analysts and create and execute test scripts for Fulfillment projects to ensure positive, negative and regression testing is adequately performed. Coordinate business testing efforts and solicit additional support from business where needed. Create business implementation checklist process to ensure all projects are ready for implementation. Coordinate and hold meetings to elicit the status of needed items on the business implementation checklist and assign owners and target dates. Follow up as needed to ensure completion of necessary activities.

Job Responsibilities:

• Act as project lead for process and technical projects for business units in Fulfillment. Participate in technical and business process project planning sessions to ensure the proper analyzing and gathering of business requirements. Ensure compliance with guidelines and regulations and proper controls and safeguards are in place for all project deliverables.
• Training, mentoring and coaching technical policy and procedures.
• Create / disseminate instructional communication within Fulfillment department; including but not limited to procedural changes, guideline updates and system enhancement (memos, Daily Insights). Work directly with risks groups / legal to ascertain internal communication is compliant prior to dissemination
• Other duties as assigned by management
• Staff member is expected to consistently adhere to regulatory and compliance policies and standards linked to their job as listed. Staff member will not repeatedly act in a manner signifying intentional or willful noncompliance, nor exhibit gross negligence or a general disregard for compliance and regulatory standards. Staff member must ensure compliance with applicable federal, state and local laws and regulations. Staff member must complete all required compliance training on a timely basis. Staff member will maintain knowledge of and adhere to Flagstar’s internal compliance policies and procedures. Staff member must take responsibility to keep up to date with changing regulations and policies.

Job Requirements:

• Applicant must be extremely proficient with level skills with DO/DU, LP and Loantrac/Mortrac originating and underwriting systems
• 7+ years’ experience in mortgage operations, or equivalent, experience of residential mortgage loans
• 3+ years’ experience managing multiple complex operational projects / enhancements across different origination channels
• Solid Working knowledge of all fulfillment areas
• Proven project management acumen and ability to handle multiple and complex projects
• Expert business project management skills/aptitude for both IT and business process projects
• Ability to handle program level, number and complexity of projects
• Demonstrate strong leadership in successfully managing cross-functional project teams and multiple work streams
• Strong knowledge of compliance and controls and how they fit into projects, enhancements and processes
• Exceptional verbal and written communication skills
• Effective meeting facilitation skills
• Must be able to successfully manage projects of a varied and complex nature
• Must be well organized
• Extraordinary attention to detail
• Able to meet deadlines and work under pressure
• Able to approach problems both logically and creatively
• Excellent organizational skills and strategic thinking
• Must be a self-starter and work productively with minimal direction.
• Understanding of mortgage compliance and regulations is a strong plus
• Knowledge in mortgage lending is a must
• Bachelor’s degree preferred (Business, Finance, Accounting, IT)
• HS Diploma, GED or Foreign Equivalent