User Experience Director at Liberty Mutual

User Experience Director

Job Locations: US-Remote | US-NH-Dover | US-NH-Portsmouth | US-MA-Boston | US-TX-Plano | US-IN-Indianapolis | US-WA-Seattle

Position Type: Full-Time

Minimum Salary: USD $137,200.00/Yr.

Maximum Salary: USD $179,500.00/Yr.

Help lead the Corporate Functions UX team at Liberty Mutual

Have you ever wondered what it takes to enable thousands of employees in a large enterprise like Liberty Mutual to effectively do their jobs? That’s exactly what the Corporate Functions organization focuses on daily.

Inside Corporate Functions, the UX team supports the entire organization (legal, talent, finance, administration, and technology) to create and deliver world-class products and tools for Liberty Mutual employees.

What’s the role?

We need a creative, experienced, hands-on UX design director to join our growing and collaborative UX team. As a design director, you’ll be a manager and a strategic contributor who oversees the holistic user experience for Liberty Mutual employees. You’ll be successful in this role if you are a creative UX strategist or visual designer with experience managing a UX team.

This can be a fully remote position and we are open to applicants from anywhere in the US. Most of the team is located on the East Coast so a willingness to work ET business hours is preferred.

Liberty Mutual has a positive, diverse, and supportive culture. We appreciate design leaders who are curious, humble, think deeply, speak clearly, and thrive on collaboration and feedback.

What will you do?

UX & Visual Design

As an experienced designer, you will work with your team to:

• Ensure that the look and feel, content, and interaction details of your team’s deliverables delight our users with reassuring, consistent patterns and best-in-class interaction designs
• Steer team strategy to deliver against business objectives and align to our design system and brand guidelines
• Request, study, and compile user insights and analytics to guide design decisions with data
• Deliver UX assets that support and communicate designs to partners and stakeholders, including: service design blueprints, product roadmaps, personas and journey maps, wireframes, flow diagrams, sitemaps, prototypes, UI designs, and more

UX Evangelization

As a UX leader, you will:

• Form cross-team relationships to build common UX strategies and inspire the craft of user-centric design across the entire organization
• Proactively identify employee experiences that would benefit from UX strategy and engagement and work to optimize how non-UX teams leverage UX practices
• Define the UX vision, ensure consistency, and evolve design system standards
• Work closely with product development teams to create roadmaps and deliver product iterations

Talent Development

As a manager, you will:

• Elevate the health, growth, and development of the Corporate Functions UX team
• Share your passion for design excellence through thoughtful creative direction, direct contribution, and leading by example
• Lead your team through the whole product experience lifecycle, from problem identification, to ideation, implementation of strategy, and design updates

Hire product design talent and actively engage in recruiting processes

Qualifications

• Bachelor’s degree or equivalent work experience
• 10+ years of professional experience leading and/or designing digital products and processes
• Expertise in using methodologies such as Design Thinking, Lean UX, & Agile development
• Proven experience:
  • Guiding product teams and other designers through the UX process
  • Developing product designers’ skills and careers
  • Motivating and inspiring people to do their best work
  • Recruiting and building product design teams
  • Working with and following a design system
  • Effective collaboration among cross-functional agile teams

Please include a link to your portfolio (examples of your own work or work done by your team under your leadership)

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” onIDG’s Insider Pro and Computerworld’s 2020 list. For many years running, we have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.