Account Manager – K-12 Schools at Varsity Tutors

Account Manager (K-12 Schools)

Location: Remote

Varsity Tutors is searching for an Account Manager (K-12 Schools) to join our newly created Business to Educators team! The Account Manager will be a trusted advisor for key stakeholders, managing the client life cycle to ensure achievement of a district’s desired learning outcomes, drive renewals and enabling durable adoption of the Varsity Tutors product suite.

The individual in this role needs to exhibit a high level of professionalism and have the ability to build strong relationships and teams. The Account Manager will be an advocate for Varsity Tutors, its brand, and its suite of learning products and programs. We are looking for this position to come on board and initially help manage direct relationships but also look to build out and manage the organization with continued growth.

Qualifications:

• Bachelor level degree in any major
• 3+ years of K-12 Account Management experience
• Proficiency in google suite, web-based presentation tools & video conference tools
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Strong customer relations skills and high emotional intelligence

Responsibilities:

Onboarding & Implementation

• Accurately track all customer related activities, communication and opportunity tracking in CRM
• Successfully onboard school districts of all sizes and demographic makeups, ensuring full adoption and long-term success of our services
• Collaborate with key stakeholders to build alignment on project timelines, key milestones and desired outcomes

Customer Service & Support

• Achieves key success metrics including adoption and engagement goals
• Manages change at the customer level, overcomes customer objections and resolves concerns with key stakeholders
• Gathers customer feedback and collaborates with the Product Team to evolve Varsity Tutors’ product offering to meet emerging needs and remove friction points
• Use data to determine success of current implementation/learning solutions and recommend changes/additions to drive desired customer outcomes

Retention & Renewal

• Proactively engages with customers through phone, email, video call and/or targeted campaigns to secure renewals and drive expansion
• Develops relationships with key stakeholders to build reference accounts and develop net promoter accounts

Varsity Tutors Leadership Principles

Relentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot

Benefits/Culture:

• Competitive Salary and Equity in the company
• Healthcare Plans (Medical, Dental, Vision, Life)
• 401k Company Plan
• Remote Position, fully work from home (or wherever you like!)
• Flexible PTO plus a floating holiday
• Paid VTO (“volunteer time off” to do community service/charity work)
• 52 hours of Free Learning Sessions per year for you or immediate families members and free access to our Virtual School Day classes and School@Home program
• Once in a lifetime opportunity to help revolutionize how the world learns!
• Fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture