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Remote Account Manager Jobs

The largest collection of remote Account Manager jobs online. Filter by location requirement and employment type. New jobs added daily.
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  • Floom logo

    Sales Account Manager

    Floom
    USA Only
    1 day ago

    We are seeking high-energy and sales driven closers to guide florists onto Floom’s marketplace built for independent florists. Ideal candidates should be results-oriented, possess outstanding inside sales skills and have a proven track record selling B2B/SaaS  from the ground up within a high velocity selling environment. Come work for a company who was recently ranked by Andreessen Horowitz as one of the fastest-growing consumer-facing marketplace startups in the world.

    What You’ll Be Doing

    • Quickly qualifying, pursuing and closing florists onto the marketplace
    • Establishing and maintaining key account relationships
    • Serving as prospective clients' main point of contact and working with other departments as needed to provide answers and service
    • Continuously updating and maintaining active deals for pipeline management, daily activity and forecast data
    • Reaching and exceeding monthly quota

    What We'll Want You To Have

    • 2 - 4 years of successful sales experience is required, preferably high volume selling experience in telesales or SaaS environment
    • Hunter driven mentality
    • Superior communication skills with the ability to make clear, compelling and value-focused sales presentations
    • A strong work ethic and goal-oriented attitude is required
    • Proven success in creating effective sales strategies to meet and exceed sales quotas

    Join our growing Sales team and apply today!

    View Application
  • loanDepot logo

    Senior Account Manager – Loan Processor

    loanDepot
    USA Only
    2 days ago

    Senior Account Manager/Loan Processor

    • Operations
    • Remote

    Our Operations team is the grease for our wheels. We have a strong ecosystem at loanDepot, and it all revolves around providing the tools to ensure success in every role. Our operations teams which can include Processing, Underwriting, Funding and more, are all invaluable pieces of the mortgage lending puzzle. We warrant a positive culture, promote teamwork & are continuously striving to take care of both our valued borrowers & our extraordinary employees. Come join us!

    loanDepot — We are America’s Lender.

    Position Summary:

    The Senior Account Manager II is responsible for managing the customer relationship from commitment and taking all necessary steps in accordance with internal policies and procedures to bring the transaction to a ready close status. This will include processing residential loan files and working with customers, vendors and in-house operations from application to funding. Our processors use our company technology systems to apply proper processing and underwriting for all types of transactions. Adherence to established turn time, productivity and quality metrics is a requirement.

    Responsibilities:

    • Collects all stipulations through final approval
    • Prepares, validates, communicates and delivers any and all Revised Loan Estimates and Interim disclosures
    • Prepares, validates, communicates and delivers any and all Closing Disclosures
    • Coordinate the borrowers closing appointment by providing loan documents to the closing agent as well as facilitating changes to final required documents for wire disbursement.
    • Ensures the performance of all duties are in accordance with the company’s policies, procedures and all U.S. state and federal laws and regulations where the company operates
    • Manage a pipeline of loans
    • Acts as the primary liaison between Sales, Title, Escrow, Funding and Borrowers
    • Effectively communicates with all partners to ensure a smooth and efficient process
    • Accountable for all loan files once they are received from Sales
    • Reviews documentation for accuracy demonstrating a high attention to detail
    • Evaluates credit, income, and title reports
    • Performs other duties and projects as assigned

    Requirements:

    • Experience in the Mortgage industry and minimum three (3) + years’ recent mortgage processing experience
    • Experience working in a retail mortgage/call center environment preferred
    • Work in a fast-paced environment with the ability to multitask
    • Demonstrate excellent follow-up and communication skills with borrowers, internal partners and teammates both over the phone and via email
    • Strong knowledge of various loan products and programs, specifically FHA/VA/Conventional
    • Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with state and federal regulations and laws as they pertain to this position.
    • Intermediate skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook.
    • Intermediate math skills; calculate interest and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
    • Bachelor’s Degree preferred, but not required

    The Perks:

    • Competitive compensation reliant on ability & experience
    • Excellent benefits package including multiple health, dental & vision options
    • Company paid life and AD&D Insurance, as well as additional voluntary benefit possibilities
    • 401K with robust company match
    • 15+ PTO days in addition to 8 paid company holidays
  • Prezi logo

    Account Manager

    Prezi
    USA Only
    2 days ago

    Account Manager (Remote in the US)

    • US Remote

    Role description

    We’re looking for an Account Manager to join the Prezi Sales team located in San Francisco. The Account Manager will help disrupt boring presentations within businesses and grow our existing account base. Your role will involve navigating large organizations, growing a Book of Business by 20-30% YoY and a burning desire to help define the blueprint for a land and expand model. You should be excited about the challenge of building relationships, solving complex problems, building advocates and asking for referrals. You should have a can-do attitude and don’t view “No” as a negative. Top-notch communication skills are essential. Expect talented, motivated, and passionate co-workers who care about creating engaging visual communication experiences and are willing to go above and beyond for the customer.

    As an Account Manager, you’ll report directly to Matt Van Loan, our Senior Director of Sales to tackle a number of challenges and responsibilities.

    “Our customers are here because they are all trying to change the way they communicate, and you’re here because you want to help them do just that.”

    As a member of the Prezi Sales team you will:

    • Own a book of business
    • Provide weekly forecasting, account reviews, strategy plans, and risk assessments
    • Grow Prezi’s install base through prospecting and generating expansion pipeline with Prezi’s product portfolio
    • Retain Prezi’s install base by identifying opportunities and gaps to drive product adoption
    • Build consensus within organizations
    • Build Relationships, seek out and create multiple points of contact within an organization
    • Identify trends and signals that an account is having success with Prezi
    • Become an expert in the account’s business and connect the dots back to the Prezi Platform
    • Partner cross-functionality with training, creative services, support, marketing, product, and Infogram to create a world-class customer experience
    • Demonstrate a deep understanding of your customer’s needs and changing market dynamics affecting the customer’s business
    • Manage your time and process; plan and prepare for your customer interactions
    • Ask results-focused questions to determine business priorities
    • Have a track record of engaging executives, building and presenting business cases to executives
    • Engage creatively with clients post-sale, add value throughout the customer lifecycle, and ensure an optimal client experience, leading to retention and growth
    • Be a Prezi product expert; aware of the roadmap, feature releases and speak to how we add value to our customers

    You’ll join an awesome team that highly appreciates visual communication, believes that together we are greater than the sum of our parts, and that deeply cares about those around us.

    At Prezi, we celebrate the diversity of our customers and our employees. We employ people from all backgrounds to build a product for everyone. We are looking for people who will bring in their different perspectives and help us on our mission to reinvent how people share knowledge, tell stories, and inspire their audiences.If you’re into visual communication, love being a part of a team, and care about those around you, we encourage you to apply.

    More specifically, if you have…

    • BA/BS degree required
    • 3-5 years of account management experience in a similar environment
    • SaaS experience
    • Excellent communication and presentation skills, both written and verbal
    • Strong critical thinking skills
    • Alignment with Prezi values
    • Passion for using Prezi
    • Experience with tools including Salesforce and marketing automation software

    We offer a competitive salary, robust health benefits, 401k with matching, stock options, commuter benefits, paid parental leave, a culture where you can be yourself, flexible working hours, and much more.

  • Ampifire logo

    Key Account Manager

    Ampifire
    Worldwide
    2 days ago

    Location: Anywhere in the world, International;  100% Remote Full-time

    WANTED: Highly Motivated, Communicative And Skilled Key Account Manager To Help Us & Our Awesome Clients Succeed Even Further

    Your role:

    You’re going to be helping our clients and customers to solve issues and questions regarding the powerful tools we supply them. This will bring them more success.

    If you’re searching for a job that allows you the flexibility to work from wherever you’d like and still be a key part of a movement, this could be a perfect match for you.

    We’re helping small businesses, agencies and entrepreneurs to get back on their feet grow faster and raise the standard of quality for their customers like we do for our own.

    Your responsibilities will include:

    • Management of open customer support tickets within our Help Desk software.
    • Onboarding new customers and making sure they know the exact plan to achieve their success.
    • Moderation of our private online communities, encouraging quality discussion between our users, and making sure that any issue is correctly taken care of.
    • Being the bridge between our users and our development/product team to make sure that all the issues are addressed.
    • Making sure our customers can find training topics as needed.
    • Training and reinforcing processes and standards for our clients and customers both via email or telephone.
    • Maintaining a routine of meetings and calls with our customers to understand their expectations and make sure they have all the information they need.
    • Helping us provide all the instructions and advice our clients may need, so they can best use our tools and their powerful feature for their own success.
    • Collecting and analyzing satisfaction surveys from our clients, addressing issues and making sure we provide the best service possible to them.
    • Collecting and analyzing reports to create plans on how to improve each client’s results.

    You’ll be provided with everything you’ll need for success, including:

    • Proven and tested scripts, processes, and training to support all your work and tasks.
    • Helpful and ongoing feedback, with direct contact not only to the support manager but other company managers and directors as well.
    • A valuable opportunity to learn, grow, and become even more successful customer success professional, with a company founded on the values of continual learning and growth.
    • The opportunity to have fun every day with a team of passionate, hard-working people just like you!!

    Preferred skills and experience:

    • A College graduate
    • Exceptional English and Communication skills – both written and oral
    • Has experience with software and can handle technology very well
    • Has experience in sales, customer support or key accounts management
    • Knows how to guide your clients and how to nurture relationships with them
    • Knows how to identify opportunities and how to deliver it for the customers
    • Understands the big picture and how each process and action might help the company
    • Is coachable and knows how to give and receive feedback
    • Self-motivated and capable of organizing your routine efficiently

    If this role sounds like the ideal opportunity for you right now – APPLY NOW!

  • EyeCarePro logo

    Account Manager – Digital Marketing

    EyeCarePro
    Worldwide
    4 days ago

    Account Marketing Manager

    • Location: Remote (USA or Canada ONLY)
    • Full-time: Remote position

    We are looking for someone who loves speaking with clients and helping them grow their business, is highly organized, and a great multi-tasker, who thrives in a fast-paced environment, and loves to learn new things. If this describes you, and you have 4+ years of marketing experience working with client accounts, we want to hear from you to discuss joining our small and friendly team of Account Marketing Managers!

    About EyeCarePro

    EyeCarePro is the industry leader in providing optometric web marketing services to American and Canadian optometric practices. The company holds a unique niche in the optometric market, serving over 2,000 clients and growing. We employ a global team of Web Development, SEO, Social Media, Marketing, Sales, and Customer Support experts who conduct day-to-day business online on behalf of our clients.

    Our services include creating and maintaining individualized websites, SEO, social media optimization, Google My Business page optimization, reputation management, PPC, content writing, video creation, and event planning – all for (and only for!) optometrists.

    About the Role

    The Marketing Manager is a key customer-facing role where the manager leads a team that serves optometry practices with a wide range of comprehensive marketing services.

    The Marketing Manager role involves being proactive, strategic, and creative in the way clients are managed, as well as being responsive and accountable to their colleagues. The role also includes upsell opportunities to existing clients. The ideal candidate is a team player and a problem-solver, who is also resourceful and can think outside of the box.

    Reports to: Team Lead for the Marketing Manager Team

    What You’ll Do:

    • Develop and own the marketing strategy presented to and implemented on behalf of the client
    • Lead an engaging monthly Progress Call with each client, which includes sharing metrics and new patient leads, and planning out robust content (text and video) strategies
    • Partner with the other teams at EyeCarePro to deliver the necessary services to each client
    • Establish expertise in all facets of specialty eye care
    • Be THE point of contact for all of the clients’ needs, and distribute tasks to other teams as needed
    • Develop strong relationships with your clients – about 65 at any given time
    • Seek out opportunities for upsells and add-on services (Marketing Managers receive commissions for upsells and add-ons)

    Who You Are:

    • You have 4+ years of experience working in a digital marketing role
    • You have at least 1 year of experience in a sales role
    • You have over 3 years of client-facing experience. Experience managing multiple accounts at the same time is a big plus.
    • You possess a deep understanding of digital marketing
    • You have an excellent phone presence – an extroverted and professional personality is a must
    • You have a deep understanding of SEO
    • You are social media savvy (specifically with regards to marketing on Facebook, Instagram, and LinkedIn)
    • You have experience with Google Analytics and Google My Business. Google Adwords experience is a plus
    • Website management/WordPress experience are a big plus
    • You are self-motivated, organized and are a great communicator
    • You have experience with CRM tools such as SalesForce
    • You have a private, quiet workspace, and a computer with a fast internet connection.
    • You have a BS/BA degree or 5+ years of experience in an online marketing environment

    This is a full-time, work-from-home position. North American EST hours, Monday through Friday.

    This position is only hiring applicants residing in the USA or Canada in EST or CST time zone.

    To apply, please send your CV to: jonah@eyecarepro.net

  • Milrich Virtual Professionals logo

    Corporate Sales Account Manager

    Milrich Virtual Professionals
    USA Only
    1 week ago

    Corporate Sales Account Manager

    Job Description Corporate Sales Account Manager Position

    Type: Team Member, Part-Time

    • Availability needed: At least a possible 2-hour block Monday through Friday between the hours of 9am-5pm
    • Number of hours per week: approximately 10-15; will fluctuate per business demands
    • Minimum availability of 5 hours per week during normal business hours
    • Compensation: starts at $14/hr, DOE

    Milrich Virtual Professionals, LLC is currently looking for a Corporate Sales Account Manager. The Corporate Sales Account Manager will be involved in several tasks that will assist in continuing to push prospects through the sales funnel in addition to other duties as assigned by management. They will report directly to the Director of Sales and Marketing, but will work with other members of the team as directed. The work week for this position will be Monday through Friday, with work hours able to be scheduled between 9am-5pm. Specific hours during this time frame may be requested by management, so flexibility and accommodation of a varying schedule is a must.

    Responsibilities:

    • Intake Sales calls as assigned by the Director of Sales and Marketing
    • Ensure proper follow up with each lead you’ve been assigned (will use the Sales Follow Up Task Sheet to help facilitate follow up)
    • Perform on demand sales call preparation
    • Communicate thoughtfully to provide answers to questions for both technical and non-technical issues staying informed on all appropriate types of technologies.
    • Prepare sales packages upon completion of a sales call
    • Aid management with sales strategies
    • Update CRM on daily basis
    • Daily cold call procedures
    • Research target firms and client opportunities
    • Use Hunter.io to form prospect email addresses
    • Respond to emails/calls within one hour during 9am-5pm (most cases can be done from a smartphone)
    • Participate in routine team calls as required by management
    • Contribute to team goals by accomplishing related results as applicable
    • Additional duties as requested by management

    Requirements:

    • This position will be required to sign a LinkedIn prospecting contract which holds the associate accountable for proper use of a LinkedIn premium account
    • Bonus if you have experience in Kajabi and Share a Sale
    • Comfortable with cold calling
    • Strong organizational skills; able to multitask, prioritize, and manage time efficiently
    • Self-driven lead generator
    • Able to work with a wide range of clientele from all over the U.S. while staying calm in any adverse situations in order to find resolution
    • Able to analyze problems and strategize for better solutions
    • Exceptional attention to detail
    • Cheerful phone disposition
    • Able to work independently and in a partnership with the team
    • Able to pass a background check
    • Able to work for up to 4 hours at a time with no interruptions
    • Desktop or laptop with current antivirus protection
    • High speed and secure internet connection
    • Excellent phone connection (may use cell phone)
    • Excellent computer skills: able to troubleshoot when systems are not working properly, able to assist others with minor troubleshooting issues
    • Must have knowledge of current computer and marketing platforms/programs
    • Committed to continuous education through workshops, seminars and conferences
    • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
    • Excellent verbal and written communication skills
    • Excellent people management skills
    • Effective problem solver

    Job Types: Part-time, Contract

    Pay: From $14.00 per hour

    COVID-19 considerations: We are (and always have been) fully remote! Work from the comfort of your own home office

  • Oracle logo

    Account Manager

    Oracle
    USA Only
    1 week ago

    Account Manager

    • United States
    • Job Identification 106653
    • Job Category Consulting
    • Locations United States

    Applicants are required to read, write, and speak the following languages EnglishAdditional Info Visa / work permit sponsorship is not available for this position

    Job Description

    Account Manager Oracle Marketing Cloud (OMC)

    Member of an expert services team who is responsible for delivering a quality solution in a timely manner, on budget and to a client’s satisfaction. Responsible for delivering a set of services and key deliverables that match customer specifications. Key responsibilities include the development, testing, and launching of marketing programs.

    • Thorough understanding of and/or interest in online marketing
    • Great team player, know when to lead and when to follow
    • A strong work ethic, a winning attitude and a sense of humor
    • Highly developed experience in client services, account and/or project management in interactive or email markingeting
    • Ability to perform under pressure and meet deadlines while demonstrating enthusiasm towards colleagues and clients.
    • Client focus with an obsession for achieving measurable results
    • Strategic and analytical insight to identify and solve client’s business, marketing and technology problems
    • Work to identify sales opportunities within existing accounts
    • Excellent oral, written and presentation skills
    • Extremely proactive, highly organized, with ability to manage multiple tasks
    • Strong data gathering, storytelling, and analytical skills
    • Polished verbal, written communication and presentation skills, with both internal colleagues and external clients
    • Technically literate and comfortable working with Internet technologies, and desire to build technical knowledge
    • BA/BS
    • Part of a team responsible for the day-to-day operation of our largest accounts making sure the account is running smoothly and profitably.
    • Know the client’s business intimately and be an effective spokesperson for the client within the Oracle Marketing Cloud; representing the client’s point of view and concerns.
    • Part of an internal team working on short-term projects and/or campaigns, with an understanding of long-term planning requirements and growth of the business.
    • Push the envelope of ground-breaking strategies for designing and executing successful integrated lifecycle email programs
    • Build collaborative client relationships and account size based on trust and tangible results
    • Gather business requirements, identify needs and scope programs to ensure quality programs exceed client’s expectations and industry standards.
    • Analyze key email performance indicators and make and identify opportunities for optimizing results.
    • Help identify potential projects and sources of revenue.
    • Develop and foster team environment across functional areas

    Member of an expert services team who is responsible for delivering a quality solution in a timely manner, on budget and to a client’s satisfaction. Responsible for delivering a set of services and key deliverables that match customer specifications. Key responsibilities include the development, testing, and launching of marketing programs.

    Senior consulting member of the Expert Services team who provides expert services both as an individual and a team member. Takes direction from senior team members and management to ensure quality marketing deliverables for Oracle customers. Has advanced subject matter expertise in marketing programs and campaigns. Has the ability to develop, coordinate, test, and launch standard/advanced interactive marketing programs using the Oracle Marketing platform for on-time, on-budget, and error free project deliverables. Takes an active role in guiding junior team members and leading projects. Can actively manage and resolve customer escalation, project scope issues, and technical challenges. Reviews project requests from clients to determine how to implement using established processes and best practices, or scope production specifications for custom projects.

    5+ Years of professional experience. 1-2 Years of email coding experience. Experience with HTML, CSS, XML, XSLT 1.0, and JavaScript. Understanding of email design and copywriting. Previous experience interacting with client/customer base.

    If you are a Colorado resident, Please Contact us or Email us at oracle-salary-inquiries_us@oracle.com to receive compensation and benefits information for this role. Please include this Job ID: 106653 in the subject line of the email.

    About Us

    Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.

    Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

  • 80Twenty logo

    Senior Account Manager, Paid Search and Paid Social

    80Twenty
    USA Only
    2 weeks ago

    Sr. Account Manager, Paid Search & Paid Social

    Job Information

    • Job Opening ID: 4610
    • Experience level: Mid level
    • Industry: Agency
    • Full time
    • 80Twenty
    • United States
    • Remote Job

    Job Description

    This is a remote position.

    Our digital marketing agency client is hiring for a fully-remote Marketing Account Manager with hands-on experience building paid media and SEO campaigns. In this position you can be located anywhere in the US.

    The ideal Marketing Account Manager should have a mix of in-house and agency experience, have an analytical mindset and a desire for continuous learning. To be successful in this role you should have experience running multiple paid channels and working with other marketing channels such as SEO, CRO, organic social, email, etc.

    Responsibilities:

    • Executing paid search and paid social strategy for our clients
    • Conducting strategic planning and optimization efforts
    • Collaborating with clients and making recommendations to achieve goals
    • Developing and implementing testing strategies to increase advertising efficiency
    • Utilizing in-house and 3rd party tools to drive results
    • Reporting on KPIs and communicating clearly with clients

    Requirements:

    • A minimum of 4 years’ paid search/paid social campaign management
    • A minimum of 2 years of experience in a client-facing digital marketing role
    • Paid social campaign management experience a major plus
    • Proven experience with developing new advertising strategies and ideas for clients
    • Strong written and verbal communication skills
    • Bachelor’s degree or other relevant professional certifications are a plus, but if you have the experience, a piece of paper doesn’t really matter

    80Twenty is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.

  • Thrive Internet Marketing logo

    Digital Marketing Account Manager

    Thrive Internet Marketing
    Worldwide
    2 weeks ago

    Account Manager (Remote)

    Description:

    JOIN OUR COMPANY:

    Thrive is one of the fastest growing and top digital marketing agencies in the world. We are a full-service agency that handles everything in-house and delivers massive and sustainable growth to our business partners and clients. We think about our work in two words; Relationships and Results.

    President Matt Bowman founded Thrive in 2005 and has grown the company to over one-hundred and sixty employees in thirty-five different states and eight different countries. We have a deeply-rooted talented team (respectfully referred to as Thrivers) of project managers, web designers, content writers, social media specialists, and search engine optimization specialists. We are a close-knit team that is motivated, smart, disciplined and committed to turning ideas into actions.

    We now have new headquarters located in Arlington, Texas and have an exciting opportunity for an Account Manager to join the team. (and you can live anywhere in the country!).

    Qualifications:

    HERE IS WHAT WE ARE LOOKING FOR:

    We are looking for an exceptional Account Manager who will work with a dedicated group of clients and will be responsible for understanding and achieving the client’s short-term and long-term goals. The Account Manager is a client-facing, post-sales role and you will serve as the day-to-day point of contact, maintain client satisfaction, grow accounts through upsells, while keeping quality of work high so clients want to renew. The Account Manager will have a proven track record of client retention and be a natural problem-solver and big picture thinker.

    Responsibilities:

    HERE IS WHAT YOU WILL DO:

    Ability to drive revenue and grow the account

    Account Managers need to be constantly assessing the existing and future opportunities for their clients. They should be staying on top of industry trends so they can identify what marketing strategies should be considered and when, so they can make a plan for upselling. They also need to gauge the client’s aptitude for risk.

    Collaborate with delivery team to ensure the delivery of great work

    The Account Manager is responsible for helping to create great work by gaining access to and sharing all the information the agency team needs. They will also present the work or are at least responsible for building up the excitement about the work, while creating an environment and an attitude that will make the client more readily to accept the work.

    Achieve client’s marketing goals

    Account Managers lead the client through the discovery phase so that they can set SMART goals. These goals will be reviewed and measured on a monthly, quarterly, and yearly basis so that everyone is clear about what the ultimate goal is.

    Ensure profitability and efficiency while utilizing agency resources

    A large part of the role is to make sure that the client account remains profitable. This may include that a project is properly scoped, work to prevent scope creep, building and following processes to make projects run more efficiently, and asking the right questions so that the delivery team has all of the important information to prevent multiple rounds of revisions.

    Keeping clients happy

    The Account Manager needs to keep the client happy with the entire agency, not just with the Account Manager. The Account Manager should be working to heighten the client’s trust of the agency and its internal employees.

    Desired Skills:

    THE IDEAL CANDIDATE WILL HAVE THE FOLLOWING BACKGROUND AND EXPERIENCE:

    Serve as the day-to-day contact

    The Account Manager is the client’s day-to-day point of contact. While the client’s questions and plans may touch multiple teams, the Account Manager is responsible for filtering communication from and to the client.

    • Any time a client needs to contact the agency, either to address open questions or solve a problem, the client does so through their Account Manager.
    • Even if the Account Manager cannot resolve the concern on their own, they should still be the one to funnel the client request through to the proper channels within the agency.
    • Account Managers should schedule client check-ins or meetings to ensure a recurring opportunity to touch base with customers.

    Create Strategic Online Marketing Plan

    The Account Manager would own the Strategic Online Marketing Plan (SOMP). The SOMP will act as a roadmap for the client, outlining the initial 6-month account strategy.

    • The SOMP would be managed by the Account Manager, but strategy recommendations would be provided by the Subject Matter Expert (SME) on the delivery team.
    • The SOMP will be updated monthly and included as a deliverable during reporting.

    Execute data analysis and reporting

    The Account Manager is responsible to analyze data across clients and deliver regular updates to clients.

    • Providing regular reports and status updates ensures each customer is aware of the value being delivered. This is not only important for keeping the client informed, but also because the client can share these reports with other decision-makers at their company, which helps when it’s time for a client to evaluate a renewal or upsell.
    • The Account Manager should know how all of their accounts are doing in terms of product or service performance as well as upsell and renewal opportunities.

    Perform renewals and upsells

    The Account Manager is responsible for growing revenue for the agency by ensuring existing clients stay on and by upselling them.

    • The retention of clients is important for the agency to grow. The limiting of client attrition will be key for this position.
    • Happy clients not only stay with the agency longer, they are more likely to grow their spending. This allows the Account Manager to find upsell opportunities that add value based on the client’s goals.

    Billable Hours: Be personally responsible for monitoring regularly and reaching your quota of client hours each month with zero carryover hours. Discuss with the manager in advance if billable hours will not be met.

    Thrive Project Management: Using the project management tool, assess each client’s project task status and progress weekly to keep up to date on open action items. The management system will provide ways to record, track, and delegate current tasks, communicate with the client, and act as a hub for client documents and assets. Implementation of the project management tool will be essential in the overall success of the team.

    Thrive Team Collaboration: Ongoing communication with Digital Marketing Team, Web Team, and Thrive management on project development, timelines, and results.

    Job Skills Development: Work with the department manager to develop processes to intentionally and regularly develop job related knowledge and skills.

    • Ongoing Professional Development: Keep pace with changes and trends in the digital marketing industry. Represent Thrive in industry forums and networking opportunities.
    • Personal Training Plan: Develop and document a 6-month Personal Training Plan with brief training sessions to be held regularly with your department Manager. May also include assigned reading, research, industry activities, etc.
    • Weekly Check-ins: Schedule and participate in a weekly update meeting with your department manager to discuss the status of each client campaign and related goals. Be constantly prioritizing actions toward getting the best results possible for the client. Work closely with the other team members to fully understand, strategize and meet client goals. Discuss each client campaign status and set goals for the future.

    Will need to communicate rapidly and effectively with all parties involved in projects.

    Will be expected to meet or exceed project deadlines and budgeted hours. If deadlines or budgeted hours will not be met, communication with the team is expected before the fact.

    Keep track of all details on project status and next steps. Be able to report that information when requested.

    Will be expected to have a drive to continually learn and grow in knowledge and skill of digital marketing.

    Will be expected to follow leading blogs and other resources to stay on the cutting edge.

    Be flexible and able to take on other tasks or projects that may be needed with a small team.

    Hiring organization: Thrive Internet Marketing Agency

    • Location: Remote
    • Industry: Internet Marketing
    • Experience requirements: 3+ Years
    • Employment Type: Full-Time
    • Compensation: Compensation based on experience.

    Benefits:

    Thrive recognizes employees in many ways for their contributions and their commitment to the organization. One such way is by offering a very comprehensive benefits package. At Thrive, we want to ensure all of our employees stay healthy, feel secure, and maintain a strong work/life balance.

    Remote work

    • Health and dental 90% paid by company
    • Vision insurance
    • LTD 100% paid by company
    • 401k with up to 2% company match
    • Health stipend
    • Company-paid holidays
    • Unlimited PTO
    • Debt Free Grants
    • Company-funded Health Savings Account (HSA)
    • Annual company paid retreat
    • Bonuses
    • Charity Matching

    Remote Work:

    • We offer remote work, so you can live anywhere in the United States!
  • Hired, Inc. logo

    Account Manager, Mid Market and Enterprise

    Hired, Inc.
    USA Only
    3 weeks ago

    Account Manager, Mid Market and Enterprise

    • REMOTE
    • REVENUE – ACCOUNT MANAGER
    • FULL-TIME

    Hired is a talent marketplace that’s demystifying the job search by matching top tech and sales talent with compelling opportunities at the world’s most innovative companies. Founded in 2012, Hired was acquired by Vettery and the Adecco Group in 2020, creating the largest hiring marketplace for technology and sales talent. Above all, we envision a world where all hiring is equitable, efficient, and transparent and are committed to empowering connections between ambitious people and teams.

    Using Hired, both candidates and employers have transparency into salary offers, competing opportunities, and unique preferences. By combining both our technology and human touch, our goal is to enrich and automate the recruiting process, enabling candidates to employ their potential and find a job they love. To date, Hired has helped over 3 million diverse, vetted candidates find new opportunities at over 17,000 companies throughout the United States, Canada, Ireland, and the UK.

    As an Account Manager, you are the face of Hired, tasked with managing a large book of the existing business within the Mid Market and Enterprise vertical. You must ensure that each of your clients is consistently receiving the maximum value from our product. You are responsible for engaging with customers post-sales, driving user adoption and satisfaction and ensuring high retention. Connecting with people and building relationships is something that comes naturally to you and you are experienced at fostering meaningful & lasting customer partnerships that keep users engaged while driving success towards their company’s hiring goals.

    It is your responsibility to effectively onboard these accounts, drive usage in the early stages and continuously throughout the contract, and build high customer satisfaction. You will work with your accounts to drive adoption, as well as act as the voice of your customers internally at Hired. Creative, energetic and self-driven, you understand customer needs and goals and know how to be a trusted partner so companies stay and grow with Hired.

    WHAT WE NEED YOUR HELP WITH:

    • Maintain a book of well-performing accounts by ensuring success and adoption within each
    • Multithread relationships across your mid market and enterprise accounts from end users to C level executives
    • Become a subject matter expert of all things Hired and evangelize across your network
    • Oversee customer account management, including negotiating contracts and agreements to maximize profit
    • Maintain a deep understanding of the product and speak/train customers about the most relevant features/functionality for their specific business needs
    • Increase customer retention by conducting regular check-in calls for tactical items, and analyze and present the success metrics to your executive contacts via quarterly business reviews
    • Use hiring processes data and account activity analysis to accurately forecast weekly/monthly hiring goals for your clients
    • Effectively track personal metrics around client retention, user adoption, and other various performance indicators
    • Conduct new employer onboardings with insightful demos and share best practices to drive engagement and success on the platform
    • Partner closely with customer success manager to ensure client goals are being met

    WHAT WE LOOK FOR:

    • 5+ years in a customer success or account management role, preferably customer-facing in a SaaS organization
    • Previous closing role experience where you were responsible for deal negotiation
    • Strong communication skills and technical aptitude
    • A passion for technology and our mission to disrupt the recruiting industry
    • Enjoys working closely with customers to ensure complete satisfaction and adoption
    • Thrive in a dynamic, fast-paced, collaborative environment
    • Exemplary presentation and communication skills (both verbal and written) across all levels of an organization
    • High attention to detail, with a process and solution-oriented mindset
    • Demonstrated knowledge of the startup landscape

    THESE WOULD ALSO BE NICE:

    • Experience in the HRTech, Recruiting or Talent Solutions industry
    • Experience using Salesforce as a CRM
    • BA/BS degree or higher

    Why you’ll love working at Hired:

    • We love coming to work on Monday. It’s easy to love the work you do when you see the positive impact it has, and helping someone find their dream job can change their life forever. We believe in our mission, love the work, and have fun doing it together. Even in our hybrid remote environment, we’ve maintained our culture through bi-weekly Company meetings, virtual team social events, cross-team lunches, volunteer events, and a very active set of Slack channels.
    • We know life is about more than just work. We have an open vacation policy so you can take the time you need to relax and rejuvenate, contribute to the cost of insurance coverage (health, vision, and dental), and offer a fully paid 12-week parental leave, 401k, commuter benefits, and gym membership discounts.
  • CafeMedia logo

    Account Manager

    CafeMedia
    USA Only
    4 weeks ago

    Title: Account Manager

    • Location: Multiple States

    This position is remote work-from-home. Remote U.S. candidates are encouraged to apply.

    AdThrive helps professional publishers make more money with ads on their site by acting as their trusted expert guide in the complicated world of online advertising. Through our work, we help the best creators and contributors on the web: people who have a passion for their craft (cooking, decorating, parenting, finance, investing, and so many other niches) get to write about it and be paid to focus on their dream. We help families pay their bills and find hope. We help small business owners thrive. We support the people who are making the internet a better place!

    As an Account Manager for AdThrive, you are responsible for making publishers feel like they are part of the AdThrive family. You re comfortable translating what you see in Google Analytics into actionable insights and recommendations, and in general understand how to interpret a wide range of information.

    You recognize that the people running the internet are humans who deserve to be treated well, and you want to be part of the revolution to change the way people interact online. You have a keen sense of awareness in regard to the human condition; how people are diverse, how they all need love and kindness. The thought of helping someone in even the smallest way warms you to your core!

    We re looking for someone who would be happy to spend most of their day checking in one-on-one with a specific group of publishers, going above and beyond to make sure their needs are met. You would enjoy getting to know each publisher and their site(s) as thoroughly as possible, as well as working with our performance team to translate earnings and performance data to publishers in a language that they understand.

    You work well under pressure and are able to juggle tasks efficiently. You are willing to hop on video calls with the publishers to talk about their businesses, as well as work across teams to advocate for the needs of your publishers. You are a thorough note-taker, have a knack for reading between the lines to understand people, and are willing to be flexible as their needs and opportunities change overall.

    A day in the life:

    • Building and maintaining awesome relationships with clients through written and phone/video communications
    • Crafting thoughtful, personal responses to client questions in our support system (Zendesk)
    • Analyzing ad layouts and earnings
    • Administrative/data entry tasks
    • Being an active member of a distributed team via tools like Slack, G Suite, Zoom, Zendesk, Appear.in and more
    • Communicating complex concepts simply and creatively
    • Organizing data to find solutions
    • Analytical decision making and problem-solving
    • On a less frequent basis, you will be expected to travel for events at least 4 times per year to meet with publishers as well has help with new client acquisition efforts

    You’ll do well if you have:

    • Excellent writing and verbal communication skills
    • A knack for attention to detail and organization
    • A passion for solving tough problems and proposing elegant solutions
    • Strong initiative to solve problems and succeed
    • A high level of comfort working in a fast paced environment
    • Great note-taking skills
    • A willingness to learn new things and adapt to change
    • An itch for traveling and meeting new people
    • The ability to delegate tasks and recognize priorities without much input

    Qualifications:

    • Strong written and verbal communication skills
    • Understanding of people – what makes them tick, picking up what they mean even if it’s different than what they said, etc.
    • Data comparison/analysis and high levels of comfort with spreadsheets
    • General understanding of blogging & SEO
    • Commitment to AdThrive s Mission Statement
    • 1+ years experience with client management
    • Solid understanding of the digital media industry (social media, SEO, etc.)

    CafeMedia is committed to a diverse and inclusive workplace. CafeMedia is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please reach out to a member of our recruiting team.

    • Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
    • Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

    Powered by JazzHR

  • Market 8 logo

    SaaS Partnership Manager – Account Manager

    Market 8
    USA Only
    4 weeks ago

    SaaS Partnership Manager – Account Manager

    • Location: Remote

    Job description

    We are hiring a SaaS Partnership Manager/Growth Strategist/Account Manager to join our Growth Optimization agency.

    In a nutshell

    Do you have a passion for SaaS? Have you scaled a SaaS business? Are you able to get tight control over a project? Are you hands-on and don’t shy away from getting your hands dirty?

    The Growth Strategist’s role is to partner up with SaaS CEOs and Marketers to drive initiatives that help them scale up. You’re almost a fractional CMO, who plans and executes the right go-to-market strategy.

    You’re obsessive about customer service. You think outside the box to come up with solutions that align with the growth objectives.

    As a Growth Strategist, you’re also the Account Lead, which means you are the central point of contact for clients, team members, and vendors, and are responsible for all project-related communication and execution.

    You’re coordinating different teams to make things happen (copy, CRO, design, development, ad creatives, and sales), and you ensure that all work is delivered on time, on budget, and per the scope of work.

    Is this you?

    • Do you have a strong background in SaaS? You’ve helped SaaS firms drive significant ARR growth. You understand the different pieces at play when scaling SaaS products: Marketing, Sales, Product, Customer Success. In fact. You’ve worked with different people in the organization to help drive a cohesive strategy.
    • High-Level strategy + Low-Level Tactics. You can work with the leadership team to establish a high-level plan, but then strike a balance with execution, actually taking on work on your own as opposed to merely paper-push and bottleneck everything.
    • You know how to focus efforts on the right part of the funnel- Ads, SEO, CRO, ABM, PLG, virality… you understand that every part of the funnel is essential. Still, you’re able to identify where you need to focus efforts to be able to move the needle, whether that’s launching a new website, optimizing it, running ads, boosting SEO, improving onboarding, and you can lead the effort to make it happen!
    • Are you mad about customer delight? You will help deliver flawlessly. And your partners (clients) will need to be soooo happy with your work, that they do consider you a trusted partner. They give you more work, and as a result, you naturally grow every account that you manage.
    • You’re a bold human. It would be best if you were bold and confident in all communication (written, spoken, presentation), and always stick to one principle: say what you will do/do what you said. You will help improve the service offerings of the agency help create long-term value for clients.
    • You can strategize based on data analysis. You ultimately own the ROI of our partnership with clients. Therefore, you don’t (only) believe your gut (although you have a pretty good sixth sense), you trust data. You can lead the efforts necessary to establish useful KPIs to monitor performance and adapt your strategy based on those learnings.
    • When in doubt, you find out. You’ll be responsible for coordinating research efforts through a research analyst, but it’s up to you to articulate insights and inform your strategies.
    • You’ll conduct a quarterly business meeting. You will help aggregate and communicate reports assessing past performance, but most importantly, working with the SaaS client, our CEO, and team members to define the focus for the next quarter, considering all of the learnings.
    • You have kick-butt project management skills. You will set manage the entire project plan and client requests. You will manage the scope, communicate with internal, and ensure work aligns with the overall strategy.
    • You will prioritize among the teams and handle conflicts of resources with other account managers, to ensure projects are delivered on time, on budget, and achieve results. This may include managing external vendors.
    • You will supervise the execution of the various stages of implementation, provide constructive feedback to unlock teams, take corrective action as needed, and maintaining productive working relationships.
    • You’ll also identify and establish new relationships and resources as required.
    • You are a leader; you can inspire, coach, motivate, and energize a team? You will help to align people towards the same objective. Your success is mostly dependent on your team; you’ll foster a climate in which people can communicate openly, and want to do their best.
    • You are on top of your game. You will keep ahead of digital marketing trends by investing in training, certifications, webinars, networking events, and other opportunities to sharpen mastery and stay current.
    • You have strong business acumen. Knowing if something makes business sense comes pretty naturally to you, and it’s easy for you to prioritize based on this insight.

    What you need

    • Experience in B2B SaaS sales & marketing.
    • 5+ years’ experience in a client services organization, preferably a digital agency (including web, mobile, video, brand, and digital consulting projects).
    • BYOC – Bring your computer – you’ll work remotely
    • Experience managing multiple simultaneous projects involving cross-functional teams, with budget, schedule, and resource constraints.
    • A college degree is a must.
    • Excellent communication skills, both oral and written in English.

    Technology

    Must be proficient with Google Apps and various content management systems, marketing automation software, Google Analytics, and user analytics like MixPanel, Amplitude, Innertrends, Pendo, etc.

    • We look for candidates that exhibit the Market 8 spirit: Accountable, radically open-minded, and collaborative.
    • Seniority Level: Mid-Senior level
    • Industry: B2B SaaS
    • Employment Type: Remote, full-time contract.
    • Job Functions: Growth Marketing Strategy – Account Management
  • VII Digital logo

    Facebook Account Manager - Remote

    VII Digital
    North America Only
    4 weeks ago

    VII Digital is seeking a personable, client-facing Digital Advertising Account Manager to liaise with the campaign management team and clients to ensure we are collecting client needs and successfully implementing them in a timely manner. Must have DEEP EXPERIENCE with Facebook and Instagram advertising to make client recommendations and translate business requirements to technical requirements.

    Must Haves:

    • A passion for problem-solving and success in multi-tasking and manage multiple timelines with minimal supervision.
    • Ability to be analytical with a strong instinct to create clever yet strategic hypotheses.
    • Acts proactively, both with client communication and recommendations.
    • Strong command of the English language and comfort being client-facing.

    You will:

    • Serve as the point of contact for our digital advertising clients
    • Recommend solutions to improve their campaigns and make them aware of Facebook releases/updates that may affect their performance
    • Liaise with the client, as well as the campaign management team to ensure they are on-task and the clients campaigns are delivering to their full potential
    • Ensure the campaign management team is adhering to client deadlines
    • Ensuring overall customer happiness
    • Track important metrics, analyze results and communication with non-technical internal and external team members.
    • Challenge the norm and do whatever it takes to always over-perform the client’s expectations.

    Requirements:

    • Ability to work from 9am - 5pm ET Monday - Friday with minimal supervision. 
    • 2+ years in a client-facing role preferably at an advertising agency
    • Deep understanding of Facebooks Ad capabilities to recommend solutions
    • Experience with Google Analytics
    • Experience with direct response KPIs and complex marketing funnels
    • Use of Excel for analysis and reporting
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