Account Manager at Vista

Title: Account Manager – US Remote

Location: Providence, RI, US, 02903Brand: Vistaprint Corporate SolutionsDepartment: MarketingShift Type: United StatesFacility: ProvidenceJob Description:

Who We Are:

As an e-commerce powerhouse, Vista is a dynamic organization that maintains an exciting, entrepreneurial culture. Empowering and helping small businesses is our core focus, with an emphasis on creating customer value (and delight) through accessible, cutting-edge technology. The Vista Corporate Solutions team creates self-service platforms for small to mid size businesses, allowing them to provide an in-house digital storefront for up to 40,000 unique products. We thrive on providing opportunities for exploration, collaboration, innovation and growth for both our customers and our team.

What You Will Do:

We’re looking for a driven Account Manager with a positive and winning attitude to join our team. In this role, you will be responsible for retaining and developing Commercial-Mid Market, Enterprise, and Strategic Accounts. Under the direction of the Account Management Team Supervisor, you will drive the continued retention and growth of our partnerships being passed on from either the Account Implementation team or the Senior Account Executive team.

• Operate as the lead point of contact for all matters specific to your partners
• Onboard partners, transitioning from a newly launched status
• Proactively research client’s company to stay up to date on any rebranding, organization changes, overall print needs, seasonality, etc.
• Build and maintain strong, long-lasting partner relationships
• Ensure the timely and successful delivery of our solutions according to partner needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external partners
• Forecast and track account metrics, reviewing sales reports to determine account management strategy within your portfolio of accounts
• Effectively handling critical issues and difficult conversations independently, using Customer Care team and management if/when necessary to resolve issues
• Document sales opportunities with partners in Salesforce to influence conversations in future calls
• Leverage cross-functional teams to assist with growth opportunities

Your Qualifications:

At Vista, we value the experiences that individual team members add to our culture. Please don’t hesitate to apply even if are unable to meet the exact qualifications, we look forward to learning more about you!

• Minimum of 2 years of Account Management experience
• Excellent verbal and written communication skills, specifically over phone and email
• Fast-learning and flexible within an ever-evolving start-up environment
• Desire to succeed in a high velocity sales environment with willingness to handle ambiguity

Nice to Have:

• Formal Sales Training preferred (Sandler, Challenger, etc)
• Salesforce or other CRM experience preferred
• Bachelor’s degree is preferred

We’re Remote-First:

In 2020, Vista adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Vista also provides collaboration spaces for team members to work physically together when it’s safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.