Claims Vendor Account Manager at Markel

Claims Vendor Account Manager

• Remote USA

Company Information:

What we look for

• Our exceptional and motivated employees are our greatest strength.
• Our employees provide the highest level of customer service and help maintain our position as a leader in the global marketplace.

Markel Style

• The Markel Style is what makes us stand out from our competitors. It’s our core value which should underpin how we do business, while influencing our behavior and performance.
• We are looking for people who have potential and share our passion to live the Markel Style, which is described in more detail below.

Job Summary:

• The Vendor Account Manager is responsible for managing vendor engagement, performance management, and serves as the primary liaison for claims vendor services.
• The associate will collaborate with claims business leaders and other stakeholders, to identify vendor partners that meet our qualitative requirements while supporting expense management.
• The ideal candidate must be a strategic thinker with strong communication & presentation skills and can effectively analyze metrics and identify trends to support productive vendor partnerships.

Job Responsibilities

• Responsible for administering pipeline for potential vendors, negotiating rates, and leading the onboarding process
• Leads the stewardship and vendor renewal process, coordinates claim reviews, and ensures vendor adherence to our requirements and guidelines
• Gather data and run reports necessary to analyze Key Performance Indicators (KPIs), measure and evaluate vendor performance
• Execute internal/external customer training on CVMO systems and standard operating procedures
• Primary point of contact for claim vendor service needs
• Collaborate with Vendor Relations team to create and deploy vendor communications
• Cultivate and maintain relationships with internal customers to understand business needs
• Prepare and deliver vendor performance success to key partners, senior leaders, and associates
• Maintain and update non-legal vendor database
• Assist with departmental and organizational projects

Education

• Bachelor Degree required

Certification

• Claims designations and/or certifications preferred

Work Experience

• 3-5 years of vendor and/or claims account management experience. Associate level claims or insurance knowledge.

Skill Sets

• Proven ability to resolve issues with multiple stakeholders and maintain continuity of effective relationship management
• Excellent presentation and written communication skills
• Intermediate skill level with Microsoft Excel, Word, PowerPoint and SharePoint
• Detail oriented with strong analytical and problem-solving skills
• Operate with minimal supervision and comfortable working on a virtual team
• Strong organizational and time management skills
• Thinks innovatively about customer service and providing efficient solutions