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Client Services Representative at Major League Baseball - MLB

Remote(USA Only)
fulltime
2 years ago
This job posting is over 30 days old, but the application is still open.

Client Services Representative

Location: Remote

Company OverviewAt Tickets.com we are changing the landscape of the live sports and entertainment industry. Tickets.com delivers innovative, cutting-edge technologies to enable safe, unforgettable fan experiences in venues across the globe. We are assembling a world-class technology team to build platforms and products that anticipate emerging opportunities, including dynamic pricing, offers, digital and contactless ticketing. The Tickets.com mission is to provide premium, innovative live experiences for our clients and their patrons.

Role DescriptionWe are looking for a Client Services Representative who will be responsible for creating and maintaining events and reports on Tickets.com ticketing software primarily for our Racing clients. Additional responsibilities include season account support, on-sale support, and system training and support.

Essential Job Functions:

  • Responsible for event creation, maintenance, report creation, and execution in the ticketing system.
  • Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events.
  • Act as a liaison to a host of Tickets.com departments, including call centers and web operations.
  • Work with other departments in the rollout of new products for clients, including MyProVenue and CrowdConnect.
  • Exercises independent thought and judgment when dealing with client and user requests and resolution of issues.
  • Consults with users and provides intellectual information regarding the ProVenue application.
  • Performs systems tests, analysis, and configuration to ensure the system is in excellent running order.
  • Responsible for setup, internal communication, testing, and monitoring of client on sales.
  • Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases.
  • Assist client in operating the ticketing system including initial training and ongoing support for box office, accounting staff, and management.
  • Provide client support while events are on sale and at performance times.
  • Advise clients on how to best use the ticketing systems to meet their business needs.

Position Requirements:

  • Bachelor’s degree or equivalent combination of education and experience.
  • Minimum two (2) years of experience with ticketing software is strongly preferred.
  • Box office experience preferred.
  • Valid driver’s license and vehicle insurance.
  • Computer proficiency essential MS Office Suite; ability to easily learn new technology as needed.
  • Remote evening and weekend availability, as required including having high-speed home internet access.
  • Must be client service-oriented.
  • Excellent communication skills, both verbal & written.
  • Detail-oriented, organized, proven ability to follow up on tasks.
  • Self-starter, able to prioritize and work independently with minimal supervision.
  • Work effectively under pressure.

Job Type: Full-timeLocation: Remote

We offer an Outstanding Benefits Package that includes:

  • Medical 3 PPO Plans through BCBS
  • Dental PPO
  • Vision
  • STD & LTD
  • 401K
  • Life & Supplemental Insurance
  • Paid Time Off (PTO, STO, 13 Holidays)
  • HSA & FSA
  • Legal Plan
  • Pet Insurance
  • Tuition Reimbursement
  • Holiday week office closure
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