Coach Operations Associate

• Anywhere in the U.S. (Remote)

BetterUp is a mobile-based coaching platform that brings personalized professional coaching to employees at all levels. We help managers lead better, teams perform better, and employees thrive personally and inspire professionally. Our mission is to help professionals everywhere pursue their lives with greater clarity, purpose, and passion. Our product was developed by a team of leading behavioral scientists, researchers, and technologists to bring evidence-based learning to professionals everywhere. We’re already transforming the way companies approach talent development at high-performing organizations like Genentech, Mars, LinkedIn, and Workday. Let’s build together!

Our team’s mission is to build and foster a world-class coaching community to drive a personalized and transformational experience for our members. As an Operations Associate, you’re energized by helping us achieve this mission by ensuring we are quickly and efficiently hiring quality coaches to exceed the business demand. This is a perfect role for a strong problem solver who loves process management and improvement, and who can thrive in a fast-paced startup environment.

As to be expected in a company moving as fast as we are, the scope of this position will evolve and comfort with ambiguity is required.

Responsibilities:

• Own the coach onboarding workflow for all prospective BetterUp coaches:
  • Manage all backend administration of the applicant workflow
  • Use data to proactively identify and address issues or bottlenecks for individual applicants in the workflow
• Identify and implement improvements across various coach systems with an eye towards operational efficiency and a delightful coach experience.
• Support critical functional and company initiatives by driving various tasks and initiatives, working collaboratively across functions, and regularly engaging with coaches.

If you have some or all of the following please apply:

• 2+ years of experience in a fast paced environment, or fast growing role.
• Must be a problem solver – proven ability to quickly ID and communicate issues and formulate potential solutions.
• Strong execution skills, ability to consistently meet timelines and operate from a sense of urgency, even through ambiguity or changing business needs.
• Experience owning a process or system; ability to master an existing process and think critically about ways to make it even better.
• Familiarity with / background in customer service — proactive communication skills and dedication to rapid and complete resolution is a must.
• Experience and interest in working with technology platforms and products.
• Interest in organizational behavior, positive psychology, coaching, or behavioral sciences – we geek out over this stuff, daily!

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.

• Access to BetterUp coaching; one for you and one for a friend or family member
• A competitive compensation plan with opportunity for advancement
• Full coverage for medical, dental and vision insurance
• Employer Paid Life, AD&D, STD and LTD insurance
• Flexible paid time off
• Per year:
  • 13 paid holidays
  • 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
  • 5 Volunteer Days to give back
  • Learning and Development stipend
• Holiday charitable contribution of your choice on behalf of BetterUp
• 401(k) self contribution

BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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