Customer Service Representative – Sales at Everise

Customer Service Representative – Sales

• Work from Home – US

Summary

Converts inquiries into sales by answering inbound telephone calls or chats to promote and sell equipment, receive orders, gather information and verify the details of the order.

Objective: Sell exercise equipment ranging from $700-$3000+ with extend warranties and extra iFit subscriptions.

• Candidates should have an engaging personality
• Able to ask questions (discover and probe) and identify customer needs
• Share the features and benefits of the various products so agent can make a recommendation to the caller, Create a sense of urgency to buy, Reenforce buying decisions
• Sell and offer extra products to benefit the customer’s experience on every call
• Be able to easily reaffirm and congratulate individuals for entering a fitness journey
• Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining databases.

JOB RESPONSIBILITIES include the following:

• Proven Lead qualification skills with a strong sales aptitude.
• Dynamic and engaging written communication style.
• Excellent interpersonal and business communication skills-verbal and written.
• Expert knowledge of Icon products and accessories.
• Agents are required to hit revenue per hour targets for equipment sold, and meet exceptional quality standards
• 2-3 years of proven telephone sales or chat sales experience.
• Solid keyboard skills and experience with using CRM software
• Demonstrated ability to achieve sales goals.
• Knowledge of the call center environment.

DESIRED QUALIFICATIONS, EDUCATION and/or EXPERIENCE

• Sales experience, preferably call center sales.
• Experience doing inbound sales.
• Familiar with Microsoft office.
• Familiar with SAP, inContact agent and Broadleaf helpful
• Great people skills.
• Customer care for any and all customers or potential customers.
• Strong Typing and computer skills
• High school diploma or general education degree (GED) or one to three months related experience and/or training or equivalent combination of education and experience.
• 2-3 years of proven telephone sales or chat sales experience.
• Personally enjoying fitness is always a beneficial tie to the program (not required)
• Ability to pass a drug screen and background check
• Dedicated area to work from in your home
• Internet speed requirement of 20 Mb/s for download speeds and 5 Mb/s for upload speeds (Wireless access is not permitted)

System Requirements for Work At Home:

The employee is responsible for purchasing/using their own equipment per specifications below:

• Flat screen 21” monitor(s)
• Internet speed requirement of 20 Mb/s for download speeds and 5 Mb/s for upload speeds (Wireless access is not permitted)
• All other equipment is provided by Everise.