Hospitality Operations Specialist at Kasa Living

Hospitality Operations Specialist – Remote

• Location: United States

The Role

We are looking to add a highly motivated individual to join our Property Operations team. As a Hospitality Operations Specialist, you will provide support to our internal maintenance management and guest experience teams as well as Kasa Property Operations Managers in the field.

In this role, you will report to the Hospitality Operations Manager. It takes a special person to help ensure quality across the Kasa portfolio and we hope you’re excited by the challenge!

About the Team

This role is in our Property Operations department. Our mission is to ensure our guests have a seamless in-unit experience. Our team members are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.

A Day in the Life of a Hospitality Operations Specialist

Like many operations roles, there is no ‘typical day’. Your role will involve a wide range of activities tending to the Kasa portfolio. These initiatives will support Kasa internal teams and our onsite Property Operations Managers. A normal day will consist of working closely with our guest experience team regarding guest maintenance concerns and ensuring our Property Operation Managers have the tools they need to properly maintain our units. You’ll do this by utilizing internal systems to assign and facilitate tasks and assist with ongoing departmental projects.

You will utilize multiple online platforms to communicate and collaborate virtually, including Aircall, Slack, Breezeway, Kustomer, Notion and Google Suite. If you aren’t already, you’ll become a modern software pro user, valuable at any start-up!

Operations Execution

• Work to resolve issues flagged for maintenance as quickly as possible using a combination of tech and communication platforms
• Serve as a helpful resource for Property Operations Managers [POMs] in the field while troubleshooting challenges in real-time
• Fulfill supply requests via ordering outlets, local inventory, etc.
• Help to triage cross-departmental operations challenges as they arise
• Collect and collaborate on feedback for how to make our systems more efficient in conjunction with the Tech team

Maintenance Administrative Support

• Contribute content to departmental meetings, maintenance trainings, and virtual engagement outlets
• Assist Hospitality Operations Managers with POM onboarding and training
• Provide support to our ever-improving financial and invoice processes
• Serve as a helpful resource regarding process + time-tracking application usage

Experience

• You have 2+ years of administrative experience
• You have 2+ years of operations experience
• You have experience Ordering, Tracking and adhering to monthly budgets
• You are willing to work a flexible schedule, that will include at least one shift per weekend
• You are adept at multi-tasking and prioritizing tasks
• You are comfortable communicating via phone calls, video calls, text, email and Kasa’s internal communication channels (i.e. Slack)
• You can handle stressful situations with a calm and positive demeanor
• You pride yourself on your communication and organizational skills
• You enjoy technology and you’re eager to learn new systems and platforms

Plus if…

• You have 1+ year of hospitality, or hotel/housekeeping experience
• You have 1+ year of guest service experience
• You have 1+ year of management experience
• You have 1+ year of experience working in the tech platforms listed above
• You want to grow into additional responsibilities within the department

In one year, you will succeed at Kasa by having:

• Become an invaluable resource to our team regarding portfolio-wide hospitality operations
• Contributed to providing as many positive guest and partner experiences as possible
• Supported successful expansion efforts and critical cross-departmental Kasa projects
• Contributed to a useful series of training sessions + resources to continuously improve Kasa housekeeping standards

Benefits

• Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!
• Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a 50% discount on any nights for friends and family
• Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.
• 401(k) plan: As you invest in yourself and your future, Kasa invests in you too: we match 50% of the first 4% of deferred salary.
• Competitive Salary: We offer base salaries at or above market rates plus additional earning opportunities based on the position
• Health Coverage: We’ve invested in comprehensive health insurance options to help when you need it most

Who We Are

Kasa is building a global accommodations brand unlike any other. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well priced, trustworthy, and that offers a large selection of great locations. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen.