Manager – Strategy and Operations at Roofstock

Manager – Strategy and Operations

REMOTE

OPERATIONS

FULL TIME

Roofstock is the leading marketplace for investing in single-family rental homes. Our mission is to make real estate investing radically accessible, cost-effective, and simple. We want to use technology to transform the way real estate is bought and sold and make real estate investing as simple as investing in stocks. Simply put, we are passionate about helping our customers build wealth through real estate.

Roofstock has been recognized as a Great Place to Work® and was recently named to the Forbes Fintech 50 and the Red Herring 100 lists of most innovative companies. Roofstock has raised over $135M to date and has offices across the US in Oakland, California, Dallas, Texas, and New York, NY with approximately 400 people and is growing rapidly. Check out our reviews and see why our employees love working here!

We’ve built an amazing culture where everyone has a voice. We’re nice. We get things done. We have fun. We believe in work-life balance (yes, you can really take a vacation). And our values are pretty B.A.D.A.S.S.

• Be customer-obsessed.
• Act like an owner, because you are one.
• Don’t be afraid to break things in the pursuit of better.
• All of us are empowered to do the right thing.
• Stay curious and create what’s next. Fast.
• Seriously. No jerks.

Roofstock is looking for a Strategy and Operations Manager to join our Continuous Improvement team and help us deliver an exceptional experience to owners and tenants. We’re looking for an individual who can think strategically, execute quickly, and is excited about building the tools and processes that will enable our Property Management team to deliver an industry-leading, cost-effective customer experience to our owners and tenants. To be successful in this role, you need to be collaborative and adaptable. This is a hands-on role and we’re looking for someone who is motivated about what we’re building and eager to grow with our team.

What You Will Do:

• Analyze data (both qualitative and quantitative) to draw out insights and inform the strategic focus
• Work cross-functionally to design and implement change
• Build foundational processes that will help us scale faster
• Tear down existing processes and build more effective ones to redefine how we deliver a world-class experience
• Constantly iterate on operational processes to drive efficiencies for the business
• Inform and utilize performance dashboards to monitor progress high-priority metrics and goals

What You Bring With You:

• A customer focus
• Excellent communication skills
• Ability to solve problems creatively
• Experience balancing competing priorities
• Ability to both execute and plan strategically
• Excitement to get into the weeds of processes and touchpoints across the customer journey
• Strong project management skills
• Strong analytical skills
• Bachelor’s Degree
• 5-8 years work experience
• Experience leading / partnering with cross-functional stakeholders
• Previous experience in management consulting and / or startup operating experience a plus

For our regular full-time roles we offer a great benefits package!

• Competitive compensation
• Medical, Vision and Dental for you (95%) and your dependents (65%)
• 401k
• Flexible time off and sick days
• Supplemental bonus to support “work from home” office needs
• Equity incentives to give you a stake in the Company’s future
• We are an upbeat and collaborative work culture
• Virtual company-sponsored outings

Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.