Operations Manager at Learning A-Z

Operations Manager

locations-Remote

Full time

job requisition id-REQ-1451

We are Learning A-Z®, a Cambium Learning® Group company.

As one of the largest and fastest growing companies in the Cambium Learning Group, Learning A-Z (LAZ) strives to inspire curiosity, ensure comprehension, and instill the joy of learning for elementary students. With a focus on innovation, resource flexibility, market-responsive and research-based practices, LAZ aims to deliver effective, affordable and easy-to-use supplemental elementary resources that can be used anywhere learning takes place.

Our Team. We achieve these goals by putting our employees first. As a deeply embedded and highly respected partner in the elementary education space, LAZ attracts a diverse group of talented people who work in spirited teams to do extraordinary things. Qualified candidates come to LAZ with a passion to serve students and educators, a hunger for making a difference in education, humility to contribute as part of a talented team and the skills to support strong relationships and collaboration.

Our Culture. The Learning A-Z team maintains focus on the teachers and students who are most impacted by the work done in the organization. This mission drives the organization and promotes a culture of purpose and determination. In order to achieve its goals, LAZ works to draw in and retain the best and brightest employees and partner organizations. We hire individuals who seek to share their voice in constructive ways and constructively debate with individuals at all levels.

Business Operations Manager

As one of the largest and fastest growing companies in the Cambium Learning Group, Learning A-Z (LAZ) inspires curiosity, ensures comprehension, and instills the joy of learning for elementary students. With a focus on innovation, resource flexibility, market-responsive and research-based practices, LAZ aims to deliver effective, affordable and easy-to-use supplemental elementary resources that can be used anywhere learning takes place.

Our Team:

We achieve these goals by putting our employees first. As a deeply embedded and highly respected partner in the elementary education space, LAZ attracts a diverse group of talented people who work in spirited teams to do extraordinary things. Qualified candidates come to LAZ with a passion to serve students and educators, a hunger for making a difference in education, humility to contribute as part of a talented team and the skills to support strong relationships and collaboration.

Our Culture:

The Learning A-Z team maintains focus on the teachers and students who are most impacted by the work done in the organization. This mission drives the organization and promotes a culture of purpose and determination. In order to achieve its goals, LAZ works to draw in and retain the best and brightest employees and partner organizations. We hire individuals who seek to share their voice in constructive ways and constructively debate with individuals at all levels.

Vision for this position:

The Business Operations Manager is a self-driven, innovative leader who will be a critical driver in increasing the scalability and efficiency of LAZ operations. Ultimately, the right candidate will drive improvements in capabilities to support our customers and generate sustainable cost savings.

Collaborating with Sales and Customer Success, a successful leader in this role will assess and enhance the processes and systems essential to supporting scalable, cost-effective and high-quality interactions with customers and internal groups. The Operations Manager will also lead and support the intake process and prioritization of infrastructure improvement projects supporting functions across LAZ.

Job Responsibilities

• Collaborate across the organization to understand and document current processes, identifying best practices, risk and opportunities for improvement
• Identify and establish capabilities to track key performance indicators to optimize staffing levels and identify trends in customer and employee impact
• Analyze potential root causes of process inefficiencies including missing communication channels and develop potential solutions
• Collaborate with various functional departments to design and implement policies and procedures to improve day-to-day business operations without adding unnecessary burden to getting things done
• Lead coordination and integration of efforts among sales operations, customer success, marketing, engineering and content development to produce smoother workflow and more cost-effective business processes
• Lead prioritization of infrastructure improvement projects and initiatives proposed by Sales, Marketing and other functions and executed by internal resources and vendors
• Partner with the project management office to clearly outline scope and requirements of infrastructure and process improvement projects and collaborate with functional departments to ensure projects have appropriate resources allocated
• Track and monitor execution of infrastructure improvement projects ensuring that key objectives, intended impact and expected cost savings goals are met
• Maintain constant communication and insight of process and infrastructure initiatives to the LAZ Senior Leadership team and other initiative stakeholders

Job Requirements

• Leverage your professional history of developing and rolling out scalable processes with cross-functional teams
• Be an open communicator and collaborator who will respectfully debate to work towards shared commitments and bring others along
• Have the internal drive to lead and persevere through rapid change
• Hold yourself and others accountable for meeting commitments
• Embrace diversity of opinions and exhibit emotional intelligence
• Exhibit excellent analytical and problem-solving skills
• 5+ years of experience in Operations and Process focused roles
• Technology-based company experience required
• Education industry experience a plus, but not required
• Undergraduate or graduate degree in business or industrial engineering disciplines

Why Work With Us?

When you work with Learning A-Z, you’ll be helping students across the globe develop the comprehension, curiosity, and continued joy of learning they need to succeed in today’s world.

We’ve been awarded numerous accolades from a wide variety of edtech organizations. Our flagship products Reading A-Z, Raz-Kids, and Raz-Plus are beloved by teachers and students alike, and are currently used by approximately 1/5 of public students in the United States.

To learn more about our organization and the exciting work we do, visit www.learninga-z.com.

An Equal Opportunity Employer

We are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, gender, gender identity/expression, sexual orientation, national origin, protected veteran status, or disability.