Product Operations Specialist at Stride Health

Product Operations Specialist (Remote: US only)

• REMOTE /PRODUCT OPERATIONS /FULL-TIME

About the role

Stride is building the leading individual benefits platform, providing Health Insurance & Benefits for individual Americans and we’re looking for a driven and ambitious product operations specialist to lead the execution of our enrollment processes.

You’ll work with teams across the organization to ensure our members have a best-in-class portable benefits enrollment experience, assist in developing scalable enrollment tools, and implement new enrollment processes as we expand our product catalog.

Responsibilities

• Own execution of key enrollment processes (e.g., major medical, dental, and more) and understand enrollment pathways like the back of your own hand
• Think critically about opportunities to improve the enrollment experience from both internal and member-facing perspectives
• Implement and operationalize new product enrollments
• Assist in the development and QA of scalable enrollment tools
• Own execution of member retention efforts by performing larger internal audits of enrollment statuses and situations
• Think critically about opportunities to improve member retention
• Run research efforts that will help Stride understand industry complexity in order to deliver the member a beautiful, seamless, and easy experience
• Contact insurance companies for member or organizational questions
• Contact members to request additional information if appropriate
• Assist in training subcontractors or small outsourcing teams
• Support Enrollment Operations in any other ways necessary

Qualifications

• BA/BS or equivalent experience
• Exceptionally organized, process-driven, and patient work style
• Detail-orientation to the point of neuroticism
• A love for generating simple solutions from complex problems
• Optimism and positivity to spare
• Ability to make sound decisions independently and under pressure
• Tech savvy: facility with all Google apps
• Readiness to work extra hard during volume spikes (very seasonal)

Nice-to-haves

• Experience in the health insurance industry
• Healthcare enrollment, operations, or billing experience
• Interest in public and/or digital health

About Us

Stride provides the world’s first benefits platform designed specifically for independent workers, helping them save time and money on insurance, taxes and hundreds of thousands of products and services. Since launching in 2014, Stride has helped over 2 million workers save over $2 billion.

Stride partners with the world’s leading platforms and employers of non-benefited workers including DoorDash, Uber, Postmates, MasterCard, Amazon, Aon, Keller Williams and others to help them provide their workers access to affordable health and wealth benefits and perks. The company is backed by Venrock, New Enterprise Associates and F-Prime Capital Partners.

We support a flexible work structure with office locations in Salt Lake City and San Francisco, along with the option to establish your own fully remote office.

More about Us (Press):

• Born Digital: “Mastercard, Stride Partner for Gig Worker Benefits”
• Fast Company: “Ahead of its IPO, Postmates starts offering no-strings perks for couriers”
• The New York Times: “It’s Not Just You: Picking a Health Insurance Plan Is Really Hard”
• Business Insider: “Stride Health Secures $23.5 Million in Series B Funding”

Perks & Benefits

At Stride we work hard, sweat the details, and enjoy life away from the computer, too. We are a diverse group that celebrates and supports our differences.

• Competitive salary
• Equity package
• Health, dental, and vision plans
• Flexible work arrangement with the ability to work remotely and meet face to face with co-workers on a regular basis (as conditions permit)
• $100/month work from home stipend
• $75/month stipend for wellness programs
• Commuter benefits
• Flexible vacation time
• Parental leave
• A culture of learning and development
• And more!