Senior Social Media Manager at STN Digital

Senior Social Media Manager

• Location: US National – Remote

Job description

The Senior Social Media Manager is a mid-level position on the Client Services team. The primary purpose of the position is to ensure that we provide world-class customer service to every STN Digital client. The Senior Social Media Manager is a go-to member of the Client Services team, overseeing active client projects, managing Junior team members, partaking in new business pitches & more.

We’re looking for an energetic, self-motivator with big ideas and a can-do spirit. It is essential to have a deep understanding of the social media landscape, ability to work well under pressure and a constant desire to find strategic solutions to unforeseen challenges.

Due to sports and entertainment being a 24/7, 365 industry, this is not your normal 9-5. If you’re willing to put in the hours, contribute to a passionate team and work with dope clients, this job is for you!

Duties & Responsibilities:

• Project Management
• Oversee the active projects between clients and STN team
• Act as liaison between clients and STN creative team
• Develop project timelines with Creative Project Managers and guarantee client deadlines are met
• Ensure projects remain within budget
• Product Management
• Ensure quality control and innovation for all projects
• Understand client’s social landscape and brand guidelines
• Manage creative process from end-to-end: ideation, work orders, pitches, etc.
• Client Management
• Keep accurate internal documentation
• Respond to emails quickly and be a go-to resource for clients daily
• Anticipate client needs and upcoming milestones
• Involvement in onboarding and setting up new client projects as directed
• Act as senior representation on calls
• Innovation
• Ideate creative concepts for active client projects
• Constantly search for the latest creative and social trends
• Team Management
• Assist with pod oversight including but not limited to managing creative projects, team member morale, STN procedures and more
• Directly manage Junior Account Managers on pod as assigned by Director and/or Account Supervisor
• Assist with scheduling, time back and holiday coverage as needed
• New Business Pitches
• Involvement in new business pitches – active involvement in development of strategy, ideation and internal/client meetings

Job requirements

Key Characteristics:

• Strategic & creative thinker
• Positive, glass-half-full attitude
• Extremely collaborative; team mentality
• Deadline driven; reliable and dependable
• Problem solving capability
• Current sports & entertainment knowledge
• Approachable & supportive leader/manager

Qualifications:

• 3-5 years relevant experience as Social Media Manager or comparable role at an agency or sports team/network/brand
• Has served as a trusted contact and resource for clients
• Sports and entertainment knowledge preferred
• 1 – 2 years of team management experience preferred
• Competency with Google Suite
• Strong social media trend and best practices knowledge
• Immaculate attention to detail
• Ability to manage large campaigns with minimal oversight
• Excellent presentation skills

STN offers a competitive benefits package to all full-time employees, including…

• 4 weeks of paid vacation time
• Paid sick time
• Paid company holidays
• Team building activities
• Complimentary gym membership
• Health Insurance Benefits with employer contribution
• 401K Options + Matching
• Laptop + Phone provided

STN hires candidates based on culture fit and the ability to adhere to our core values

• Positive: Your energy is contagious
• Respectful: Give Respect, Get Respect
• Honest: Be up-front, Keep it real
• Professional: With colleagues and clients
• Friendly: Be the person you want to be around
• Dependable: Be a great teammate