Telesales Specialist at American Red Cross

Title: Telesales Specialist, RSG

• Location: United States

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world’s largest humanitarian network?

Job Description:

As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. At the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. If you share our passion for helping people, join us in this excellent career opportunity.

We are seeking a full time RSG TeleSales Agent. This position is remote and can work from any location in the United States.

For those candidates located in Colorado, the salary range for this position is: $14.75-$15.00/hour

Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the job or employee resides. The stated salary range in this posting is an average and may not be reflective of your individual circumstances. We will review specific salary information at the time of phone screening based upon your location.

Reporting to a Supervisor, RSG Telesales, the Telesales Specialist, RSG is responsible for selling customer registrations in Red Cross community training classes primarily to individuals, but also to small businesses or large businesses who have less than eight employees to train (B2C Sales). The position is also responsible for selling retail training products and supplies from the Red Cross Store to consumer and business customers.

The Business to Consumer Telesales Specialist uses highly specialized sales skills to understand customer needs to sell the most appropriate course and product to the customer.

Responsibilities

• Handle inbound calls for customers who are interested in taking Red Cross community training courses or purchasing Red Cross Store products and supplies.
• Act as consultant to uncover customer training and Red Cross retail product needs
• Recommend and sell Red Cross training classes and Red Cross Store retail products based on customer needs
• Handle credit card transactions and place training and retail product orders through Sales systems
• Accurately document and update all cases with required call information in Salesforce
• Upsell Red Cross Store retail products that complement class enrollment
• Handle customer returns, exchanges or cancellations of Red Cross Store product orders following established policies and guidelines
• Answer customer questions and address concerns about classes or products
• Responsible for attaining Training revenue of $250K per year and Retail revenue of $90K per year.

Qualifications

• Education: High school diploma/GED certificate – higher education a plus.
• Experience: Minimum of 2 years of Call Center experience, in a B2C sales or in a face-paced retail environment. Knowledge of and experience in applying sales techniques.

Skills and Abilities:

• Proven consumer sales skills; product sales experience a plus
• Ability to quickly assess customer needs or issues and examine relevant information for a solution
• Work requires professional written and verbal communication and interpersonal skills.
• Intermediate computer skills and demonstrated ability to utilize MS Office programs and Salesforce.com or similar client relationship management applications.
• Attention to detail
• Salesforce experience is a plus.
• Good organizational skills and work habits (Reliable and punctual)
• Skilled in time management and multi-tasking
• Ability to work in fast-paced and changingenvironment
• Strong sales and people skills (good listener and empathetic).
• Customer service, sales and/or influencing others