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Remote Sales Manager Jobs

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  • Amazon logo

    Senior Customer Solutions Manager , Strategic

    Amazon
    USA Only
    3 days ago

    Senior Customer Solutions Manager, Strategic

    Job ID: 1876148 | Amazon Web Services, Inc.

    Are you customer obsessed, speak cloud, and want to help customers build at unbelievable scale? Come join a collaborative and talented team, dedicated to helping customers achieve new possibilities leveraging AWS. As an Amazon Web Services (AWS) Sr. Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this highly visible, role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

    You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey.

    You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.

    You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.

    Successful candidates will have a strong technical background, be aware of details that matter, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

    You will evangelize AWS services and influence customers for adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and driving innovation, and also be obsessed with contributing to the day-to-day management of the customers successful migration to AWS.

    Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

    Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

    Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

    Role could require travel depending on candidate location, 25-35%.

    BASIC QUALIFICATIONS

    • Bachelor’s degree in Computer Science, Engineering, Math, Operations Research, or a related experience.
    • 3+ years of experience with enterprise scale infrastructure or development-based cloud programs/projects in a related industry
    • 7+ years’ experience in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs

    PREFERRED QUALIFICATIONS

    • Direct experience implementing AWS services
    • Thorough understanding of software development/engineering lifecycle from conception to delivery and/or IT life cycle.
    • Superior written and verbal communication skills
    • Self-motivated problem solver; able to thrive in a fast-paced and customer-focused environment
    • Demonstrated ability to maintain composure in stressful situations, responds to customer needs quickly and effectively, adapts to change
    • Highly analytical, technically proficient, and able to learn new tools and software quickly
    • Strong listening skills; demonstrated ability to ask effective questions
    • AWS or other cloud certifications
    • PMP and/or SCRUM/Agile, SAFe certified
    • Strong organizational and troubleshooting skills with precise attention to detail

    Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us

    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

    Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

    Job details

    • US
    • AWS Solutions Architect
    • Solutions Architect
    View Application
  • Deel logo

    Global Alliances Manager

    Deel
    Worldwide
    6 days ago

    Global Alliance Manager – Americas West

    • Location Anywhere
    • Type Full time
    • Department Alliance

    Overview

    Who’s behind Deel?

    We’re a global team that loves to build and solve problems, especially when it comes to the world of remote work. Made up of self-driven people spanning 50+ countries, Deel’s unified yet diverse culture keeps us continually learning and improving.

    Companies should be able to hire the best talent anywhere in the world, so we’re building the tools to make that a reality. Our market-leading tech, expertise, and, most importantly, the team are crucial. As a whole, we find fulfillment in working together towards our shared mission.

    So, why now?

    A significant shift has occurred within today’s workforce, and with it, business as we know it has drastically changed. At Deel, we see a world without hiring borders, but we needed to find a solution to make it happen. A 30-mile hiring radius should no longer limit how companies hire because great talent lives everywhere. Deel exists to stay on top (and ahead) of the accelerating global talent market by offering global teams all the tools needed to hire, manage, pay, and scale at rocket speed.

    And speaking of scale, Deel has officially raised $425 million in Series D funding, bringing our valuation to $5.5 billion. There’s never been a more exciting time to join Deel – the market leader in international payroll and compliance.

    The Position

    As Global Alliance Manager at Deel you are probably someone who:

    • Builds long-term, strategic relationships with named and vertical business alliance partners.
    • Executes the strategic marketing and new business plans for all assigned partners to meet or exceed assigned business goals. Works with Alliances to identify opportunities and create demand through lead generation activities and target account selling strategies. Actively track joint sales pipeline and meet or exceed quarterly and annual revenue targets. Develop and maintain relationships with Deel Alliances and executing the Partner Engagement plan. Establish and maintain partner preference for Deel solutions. Monitor partners business results, making recommendations for improvements to increase penetration for the strategic partners. Establish rules of engagement and operational escalation procedures to quickly identify and resolve issues.
    • Manages and controls activities in multi-functional areas or sections. Ensures appropriate operational planning is effectively executed to meet business needs. Sales or sales management experience within technology industry. Ability to hire and train new Consultants. Demonstrated leadership skills and track record developing and managing Global Alliances and driving Alliance account activity. Strong analytical, sales channel and marketing skills.

    Requirements

    • 10+ years of work experience in business development, sales or operations in tech
    • High energy, excellent written and verbal communication skills, and a positive hunger to be great
    • Ability to multi-task, prioritize, and manage time effectively
    • Enthusiasm about learning the HR/FinTech sales space
    • Strong strategy, research, analysis, presentation and negotiation skills
    • You have a track record of nurturing relationships in globally

    Total Rewards

    At Deel, our workforce deserves fair and competitive pay that meets them where they are, no matter their location. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Because a good life brings great innovation.

    At Deel, you’ll enjoy:

    • Stock grant opportunities for new hires, promotions, performance, and refresh
    • Unlimited Paid Time Off with a minimum of 18 days off per year
    • Parental leave
    • The option to be paid in digital currency or the currency of your choice
    • $100 per person per month Health and Wellness budget
    • $30 per person per month Learning and Development budget
    • FlexWork – you choose where you work – from your home, the beach, a Deel office, or through our WeWork global membership program

    Perks are nice, but perks don’t make a company or individual successful – the work does. At Deel, we’re building technology and products to engage the ever-changing global workforce and to ensure businesses may hire anyone anywhere. While you’re building for our customers, we’re building for you.

    At Deel, we’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Citizens Bank logo

    Home Mortgage National Builder Sales Manager

    Citizens Bank
    USA Only
    1 week ago

    Title: Home Mortgage National Builder Sales Manager

    (Remote)

    • Category: Mortgage
    • Reference Number: 220160
    • Job Type: 1st Shift

    Job Description:

    Responsibilities

    • As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business.
    • Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally.
    • We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.
    • Citizens Financial Group is honored to be a top Lender in the Mortgage sector and is focused on growing our market share in the states we currently operate.
    • We are currently hiring a talented Home Mortgage National Builder Sales Manager who proactively identifies, develops and maintains a quality network of business relationships that serves as a source of referrals for new mortgage lending opportunities.
    • External relationships are the cornerstone of generating new business and may consist of realtors, builders, professional and personal contacts.
    • You will be responsible for interviewing new and existing customers to determine their loan needs and advising those customers of appropriate products, terms, and pricing, while gathering any additional required information.
    • It will be necessary to generate complete mortgage applications, ensuring appropriate procedures and policies are followed, while meeting sales goals and objectives.
    • Manage sales team to ensure development of relationships with Real Estate Brokers, Developers, CPA’s and other referral sources to obtain mortgage leads.
    • Recruit, develop and manage quality sales team that generates quality loans compliant with company policies and procedures.
    • Maintain a broad understanding of products, guidelines and pricing strategies

    Responsibilities

    • As an employee of Citizens Financial Group, you become a part of an organization committed to serving customers, colleagues and communities in which we do business.
    • Citizens Financial Group is an established and successful financial services company with a branch presence in 12 states and the ability to conduct business globally.
    • We are committed to offering comprehensive and competitive benefits, encouraging our colleagues to develop and grow their careers, and providing a fiscally sound and stable work environment while delivering to our customers.
    • Citizens Financial Group is honored to be a top Lender in the Mortgage sector and is focused on growing our market share in the states we currently operate.
    • We are currently hiring a talented Producing Sales Manager who proactively identifies, develops and maintains a quality network of business relationships that serves as a source of referrals for new mortgage lending opportunities.
    • External relationships are the cornerstone of generating new business and may consist of realtors, builders, professional and personal contacts.
    • You will be responsible for interviewing new and existing customers to determine their loan needs and advising those customers of appropriate products, terms, and pricing, while gathering any additional required information.
    • It will be necessary to generate complete mortgage applications, ensuring appropriate procedures and policies are followed, while meeting sales goals and objectives.
    • Manage sales team to ensure development of relationships with Real Estate Brokers, Developers, CPA’s and other referral sources to obtain mortgage leads.
    • Recruit, develop and manage quality sales team that generates quality loans compliant with company policies and procedures.
    • Maintain a broad understanding of products, guidelines and pricing strategies

    Qualifications

    • 4+ years of residential mortgage sales experience.
    • Minimum 5 years mortgage management experience.
    • Proven record of sucess in Construction to Perm products
    • Bachelor’s Degree preferred.
    • 4+ years of residential mortgage sales experience.
    • Minimum 5 years mortgage management experience.
    • Proven record of sucess in Construction to Perm products
    • Bachelor’s Degree preferred.
    • Excellent sales presentation and marketing skills.
    • Excellent written, organizational and communication skills required.
    • Working knowledge of FNMA-DU/FHLMC/LP.
    • Referral network required.
    • Successful candidate must meet and comply with all requirements for Mortgage Loan Originators set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.

    *This position is not available in CO.

    • Excellent sales presentation and marketing skills.
    • Excellent written, organizational and communication skills required.
    • Working knowledge of FNMA-DU/FHLMC/LP.
    • Referral network required.
    • Successful candidate must meet and comply with all requirements for Mortgage Loan Originators set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the NMLRS.

    Why Work for UsAt Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague s or a dependent s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

  • Risk Strategies logo

    National Account Director

    Risk Strategies
    USA Only
    1 week ago

    National Account Director

    • REMOTE
    • United States

    Description

    Risk Strategies is a top national specialty insurance brokerage and risk management firm assisting organizations and individuals to simplify the process of protecting assets, offering benefits and minimizing liability. With over 115 offices and 2,400 employees across the US & Canada, we thrive on our passion to be ranked a Best Places to Work since 2018 by our most important asset, our employees. For 2020, Risk Strategies was named 6th Fastest Growing Firm, 12th Largest Personal Lines Broker, 11th largest privately-held P&C Broker and the 16th largest US Broker by Insurance Journal.

    Risk Strategies’ Cyber Practice is looking for a dynamic and collaborative National Account Director. National Account Directors are responsible for the timely and successful renewal of their complete book of complex Cyber/E&O business as well as placement of newly assigned business, ensuring the best possible terms and conditions. Account Directors should act as ambassadors both inside and outside the firm, commanding a high degree of technical knowledge with the ability to speak intelligently about the market and coverage trends with both AEs and clients. They should be actively aware and mindful of the higher-level strategy regarding the management of the practice profit and expense line.

    Primary Responsibilities and Duties:

    • Effectively manage multiple clients in accordance with Cyber best practices in order to sustain expected client retention rate.
    • Responsible for assigned book of business with appropriate mix of revenue and complexity as defined by Practice Leader.
    • Apply market and risk management knowledge to client business model/needs; identify gaps and find the most effective solutions.
    • Provide coverage analysis in relation to client’s business; effectively explain and clarify coverages with client verbally and/or in writing.
    • Accountable for timely policy review, delivery and audits.
    • Exhibit high level of expertise, demonstrating persistence, resourcefulness and creativity when negotiating with carriers to maintain the highest levels of client advocacy.
    • Demonstrate the ability to effectively and independently market Cyber and E&O risk.
    • Build and maintain constructive and effective relationships with internal stakeholders (Producers and Office Leaders) and external customers by meeting and exceeding expectations
    • Responsible for the process, evaluation and preparation of insurance proposals; participate in new client presentations and renewals as appropriate.

    Requirements

    • Minimum of seven years of industry experience, or five years specific to Cyber in Account Management, Underwriting or similar role.
    • Strong written and verbal communication skills
    • Valid NY P&C brokers’ license
    • College degree preferred
  • Redox logo

    Customer Success Manager

    Redox
    USA Only
    1 week ago

    Customer Success Manager

    UNITED STATES

    CUSTOMER SUCCESS ORGANIZATION – CUSTOMER SUCCESS MANAGEMENT

    FULL TIME

    Redox customers are changing health care delivery. By exchanging data with healthcare organizations across the Redox network via the Redox engine, they power new patient care experiences and level up provider tools.

    The Customer Success Manager (CSM) is at the heart of our customers’ Redox experience. We onboard brand new organizations to the Redox network, collaborate on their integration goals and strategies, and quarterback our internal teams to support our customers’ success.

    CSMs learn their customers’ integrated products and use cases in order to support the customer in engaging potential integration partners. We are empathetic and responsive, while also teaching customers what they need to know to succeed in the healthcare integration landscape.

    Redox is a powerful integration platform supported by many talented teams: the CSM is our customers’ advocate and guide to making the most of them. CSMs serve as the first point of contact through whom our customers access the right technical, implementation, product, and other resources. We also aggregate the customer experience to help influence and shape our Redox’s growth.

    CSMs zoom out to monitor the health of populations of customers, and zoom in to solve problems, build relationships, and adapt to new goals.

    Responsibilities

    • Onboard new customers to Redox, technically and operationally
    • Strategize with the customer on how they can plan their development and pipeline to achieve their goals
    • Support customer sales operations as they seek to expand their network of integrated healthcare organization partners
    • Build and maintain long term relationships with key customer executives, product owners, implementation teams, and others
    • Engage with other cross team roles at Redox and being a single point of contact
    • Manage cross-team initiatives to remove acute and long-term barriers to customer success
    • Know our customers’ business and represent their perspective to the Redox engineering, marketing, product and other internal teams
    • Support and facilitate customer renewals, amendments and new product opportunities in coordination with the sales team
    • Maintaining documentation of activities with customers in Gainsight, Salesforce, and elsewhere

    Required Skills and Experience

    • Experience as a Customer Success Manager – 1 year minimum
    • Long term customer relationships that led to consistent, measurable outcomes
    • Collaborative mindset to effectively work across internal teams across Redox
    • Excellent organizational and communication skills
    • Must have a solid technical aptitude for email, calendaring and working with shared documents
    • Ability to travel for internal Redox functions (Team Week, small team retreats) as well as customer functions (1-2 day onsites to key accounts, Redox-hosted events, HIMSS, etc). Roughly 10% travel

    Desired Skills and Experience

    • SaaS software company experience
    • Health-tech industry experience
    • Understanding of system integration and implementation processes
    • Understanding of the application development lifecycle
    • Ability to work across all levels of the customer organization, from engineering to product, implementation to support, individual contributor to leadership, to understand their organizational goals and how Redox fits into their strategy plans
    • Comfort maintaining relationships and driving success across a large number of customer accounts

    Join the Redox Customer Success Management team to partner with our customers in achieving their ambitious healthcare integration goals. Represent all of Redox, our teams and our product, to our customers, and be the voice of our customers to all of your colleagues at Redox!

    Please keep reading…

    Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don’t necessarily meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit. https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified

    About Redox – Take a look here: https://youtu.be/4OjENXR6UXA

    What We Do

    Healthcare organizations and technology vendors connect to Redox once, then authorize what data they send to and receive from partners through a centralized hub. Redox’s cloud-based platform is vendor and standards agnostic and enables the secure and efficient exchange of healthcare data.

    This approach eradicates the need for point-to-point integrations and accelerates the discovery, adoption, and distribution of patient and provider-facing technology solutions. With hundreds of healthcare organizations and technology vendors exchanging data today, Redox represents the largest interoperable network in healthcare. Learn how you can leverage the Redox platform at www.redoxengine.com.

    Other Stuff About Us

    Redox is an EEO company. We fully support the diversity of our team! Here’s a recent blog post about our stance on diversity and belonging: Diversity at Redox

    We believe in holding ourselves to a high standard of conduct. Here’s how we think about this: Redox Code of Conduct

    Successful candidates must be eligible to be employed in the US, and must reside in the US.

    Thank you for your interest in Redox!

  • Holiday Inn Club Vacations logo

    Revenue Manager

    Holiday Inn Club Vacations
    USA Only
    2 weeks ago

    Revenue Manager III

    REMOTE

    • Job Category: Owner Services
    • Requisition Number: MGRRE006520
    • Posting Details
    • Full-Time
    • Locations
    • Remote
    • Job Details

    Description

    • At Holiday Inn Club Vacations, we believe in strengthening families.
    • And we look for people who exhibit the courage, caring and creativity to help us become the most loved brand in family travel.
    • We’re committed to growing our people, memberships, resorts, and guest love.
    • That’s why we need individuals who are passionate in life and bring those qualities to work every day.
    • Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.
    • The Revenue Manager III fills a pivotal role in the execution of strategic Inventory Management practices that supports the needs of Sales & Marketing and maximizes the use of Owner, Club and Developer inventory.
    • This individual will implement an effective revenue/yield approach that encompass all facets of pricing, demand analysis, yield management, market segmentation, selling strategies and tactics to provide the optimal business mix and achievement of business unit goals and KPI’s for a portfolio of 1-2 resorts within one of the top 25 US lodging markets.
    • As Revenue Manager III you also perform more complex quantitative/qualitative analysis for business projects and processes.

    ESSENTIAL DUTIES:

    Forecasting

    • Leverage market knowledge and available market data combined with current and historical booking activity/pace to produce a monthly short term (90-day) and long term (2 year) forecast of Owner/Member, Marketing and Rental occupancy.
    • Rental forecast will include performance by market segment to for occupancy, ADR, revenue, and RevPar.
    • Provide supporting quantitative and qualitative documentation on forecast methodology that gives context to anticipated performance as well as critical analysis on variances to budget, prior year and prior forecast.
    • Occasionally assist in reviews of forecasts from Revenue Manager I & II’s.

    Market Analysis & Pricing/Yielding

    • Serve as market expert for all assigned properties by conducting extensive research and analysis on competition, market demand, regional/seasonal/competitive influences, group performance, price sensitivity by market segment, and reservation costs across multiple sales channels.
    • Utilize key findings to develop an effective pricing strategy that produces the maximum RevPar by maintain competitiveness within the market and quickly adjusting to changing environments.
    • Conduct displacement analysis of group business to determine potential impact to RevPar and business mix goals.
    • Work with sales team on contracting rates and creating promotions for wholesale partners. Maintain special program offers for Club Members to incentivize higher utilization over time periods of concern.

    Strategy Meetings

    • Host bi-weekly/monthly meetings with partners and stakeholders to present trends, month-end results, forecast expectations and variance analysis.
    • Strategize with demand generating business units on offers and campaigns that will result in higher occupancy, revenues and ultimately achievement of business goals.
    • Provide critical analysis on effectiveness of such campaigns throughout and at the close of each effort.

    Projects

    • Provide complex analysis for special department and/or business projects. Manage projects/processes that are part of larger initiatives.

    REQUIREMENTS:

    • Bachelor’s Degree or 4-year equivalent preferred
    • 4-6 years of Revenue Management experience in hotel or timeshare segment required
    • Inventory Management experience within a timeshare setting preferred
    • Experience managing regions or multiple markets
    • Experience in one of the top 25 US hotel markets
    • Proficiency with Microsoft Excel and Excel-based forecasts required
    • Experience with price shopping tools such as OTA Insight
    • Ability to develop and manage relationships with key partners and stakeholders
    • Very detail-oriented and results-driven
    • Must be self-sufficient and a self-starter
    • Ability to handle multiple tasks and balance priorities
    • Should possess a natural curiosity to understand the “why” behind business performance
    • Demonstrated ability to make strategic decisions upon further analysis
    • Ability to work closely within a collaborative team environment and as an individual with minimal supervision
    • Progressive professional growth track record
  • Vacasa logo

    Program Manager – Lead Generation Prospector

    Vacasa
    USA Only
    2 weeks ago

    Program Manager – Lead Generation Prospector (Remote)

    at Vacasa

    United States

    Why Vacasa

    We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America, thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.

    Why Sales Vacasa

    If Vacasa’s incredible growth didn’t make it obvious, we’re good at what we do. We’re people people. We think on our feet and respond with tailored solutions. Our team has the street smarts, ambition, and talent to turn every potential market into a Vacasa community.

    What we’re looking for

    Reporting directly to the VP of Sales Enablement, this role will be responsible for the coordination of our sales prospecting efforts as it relates to our lead generation programs and will be in support of both our Inside Sales and Sales Development Special Project teams. Think of yourself as the air traffic controller for sales lead distribution. Your focus will be on the organization of all of our call campaigns working closely with sales, sales operations, marketing, and the lead generation team.

    Successful candidates will be strong communicators who are comfortable working remotely, learn and adapt quickly, are grounded in ethical business practices, and find reward in supporting a strong sales organization. A proven track record of task management, a team player who is self-motivated and reliable, is paramount to success.

    What you’ll do

    You will need to possess strong organizational skills, the ability to resolve issues with a sense of urgency, and prioritize obligations and deadlines.

    Administrative and Technical Support for the Sales Team:

    • Manage lead flow to the Sales teams: Maintain a healthy pipeline for Sales team members and ensure leads are followed up with at an appropriate cadence by Sales team members
    • Support opportunity tracking and reporting
    • Develop reporting to communicate lead volume and conversion to management
    • Support team members and coordinate assignments from various platforms
    • Innovate and find creative outlets to engage with the Sales team
    • Connect and maintain relationships with other internal teams that support operations or sales

    Team Communication:

    • Sharing updates to the leadership team and attending meetings to address questions
    • Engage with our Slack community when leadership needs assistance
    • Communicate quality issues and lead flow progress
    • Maintain a great relationship with Marketing

    Programs and Processes:

    • Support processes and procedures that support the general operational effectiveness of the Sales team.

    Skills you’ll need

    • CRM administration experience required (Salesforce preferred)
    • Understanding of sales pipeline management principles
    • Comfort in a rapid growth environment
    • Strong attention to detail
    • Ability to organize, and prioritize
    • Understand campaign and lead strategy
    • Understands IVR, call routing and how to pull agent activity reports preferred
    • Tech-savvy and capable of learning new applications quickly and troubleshooting current processes
    • Excellent communication skills both verbally and written
    • Reliable and professional with a positive attitude
    • High integrity and accountability
    • Confident to both receive and offer direct constructive feedback
    • Proficiency with G-Suite applications
    • Previous experience in sales operations, sales, or operations preferred
    • Ability to work from home and resides in one of the followings states: AK, AL, AZ, CA, DE, FL, GA, HI, ID, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, VT, WA, WI, or WY

    What you’ll get

    • Health/dental/vision insuranceemployee & family coverage options
    • Employer-Sponsored & Voluntary Supplemental Benefits
    • 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
    • Health & Dependent Care Flexible Spending Accounts
    • Paid vacation & sick days
    • Paid holidays
    • Paid parental leave after one year of tenure
    • Employee Assistance Program
    • Career advancement opportunities
    • Employee discounts
    • All the equipment you’ll need to be successful
    • Great colleagues and culture
    • Please visit our careers page to review our full benefits offerings

    Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.

    Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

    An offer of employment for this role will be contingent upon the successful completion of a background check.

  • Keywords Studios logo

    Client Relations Manager

    Keywords Studios
    Worldwide
    3 weeks ago

    Client Relations Manager

    • REMOTE
    • Brighton, England, United Kingdom
    • Game Development
    • Full time

    Description:

    • Salary: Annual with fixed performance bonus. Non-commission.
    • Format: Full-time, permanent
    • Location: **Remote, in a time zone compatible with GMT office hours**
    • Reports to: Managing Director

    At Player Research we want the world to experience brilliant games; ones full of adventure, surprise and intrigue – the ones you can’t put down, and those you talk about for days.

    Across the world we partner with game development teams to realise their creative visions by providing meaningful insight into how real players experience play.

    From our Brighton and Montreal studios we design and conduct award-winning ‘user experience’ research for video games. Each research project explores the ‘fun factor’ and ‘playability’ of a prototype video game, producing insights that will improve its game design.

    We work with game developers, publishers, platform owners, incubators, universities… As an independent research studio we collaborate far and wide.

    ‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ Hundreds of studios rely on our insights on usability, UX, appeal & play

    Our projects come in all shapes and sizes from testing user interfaces to interviewing super-fans; game console UI, to toys-to-life; AAA full-playthroughs, to rapid expert evaluations for indies. Our consultant researchers are brought to the heart of design decision-making in projects of all types, be that spanning years of development or as one-off research engagements.

    We are exceptionally proud of our decade-long reputation for authenticity, transparency and rigour. And we’d love to make you a part of it.

    About the role

    We’re seeking a Client Relations Manager to lead communications with our diverse clients, deliver outreach programmes, and to oversee aspects of client project administration and contracts.

    This is an established role within our business.

    You will help our agency secure and schedule research projects, working alongside our team of 20 staff across Brighton and Montreal. You’ll build and maintain relationships with our varied clients across the world, becoming their trusted point-of-contact for commissioning research studies on their unreleased video games.

    ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ We provide an essential ‘game quality evaluation’ service,

    ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ rooted in player psychology.

    ‎‏‏Each individual research solution is collaboratively designed by our client relations team, our research team, and the client: delivering to the fullest potential of the research approach, the project team, and our client’s research opportunity. Using formal meetings, written proposals and our menu of research services, Client Relations Managers ensure our research teams a have a strong pipline of projects to look forward to. Full training will be given on the software, templates and processes we use.

    You will proactively maintain existing client relationships, and work to identify and nurture partnership opportunities among the global development community. You will maintain our lightweight administrative process concerning contracts and finance documentation for each commissioned project. You will seek feedback from our clientbase to constantly improve our client experience and value.

    ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎‏‏‎ ‎‏‏‎ ‎‏‏‎ ‎‏‏‎ We don’t believe in ‘the hard sell’.

    Player Research has an excellent reputation. Our ability to deliver deep and valuable insights is globally-recognised. We don’t need ‘hard sell’. Our Client Relations Managers work to ensure we’re communicating efficiently, confidently, and just when player data is needed: winning research projects to keep and our clients’ games on-track.

    Our teams are based in Montreal, Canada (GMT-5) and Brighton, UK (GMT). This role specifically supports our European clients, alongside our Montreal-based Client Relations Manager Abbas.

    Under normal circumstances both national and international travel to events would be expected, 3-to-5 times per year. We anticipate business travel to partially resume in 2022.

    Growth and Development

    Player Research provides rich opportunities for owning your own initiatives and personal growth.

    There are opportunities to explore: delivering marketing and bizdev initiatives; marketing/advertising; clientbase analysis and reporting; contributing to our business growth and service strategy; and leading your own initiatives for change.

    We are a passionate and impactful company working on some of the biggest and best video games in the world. For more about our company culture visit our careers page.

    Location

    The Client Relations Manager role is a remote position, supporting both our two research studios, also working remotely. This role focuses on relationship management with our clients based in EMEA. We welcome remote applicants located in or seeking relocation to a European time zone.

    Player Research have state-of-the-art research premises in Brighton UK (GMT) and Montreal Canada (GMT-5), and our teams are currently based in each city. The pandemic continues to prevent research sessions involving the general public, and Player Research is moving to remote and hybrid working across the business.

    For individuals considering relocation to a compatible time zone, including seeking relocation to Brighton/Montreal, we offer conditional support packages for relocation and visas.

    Core Responsibilities:

    • Manage communications with client-side stakeholders at all levels, including creatives and C-level
    • Develop rapport with our clientbase and their stakeholders, becoming their point-of-contact for our business
    • Administrate our sales pipeline, working closely with our game developer clients, your client relations peers, and our research teams
    • Support our research team in establishing and maintaining a consultative relationship with clients
    • Seeking client feedback post project to ensure consistently high levels of service are maintained
    • Grow our network of key contacts within both our existing and prospective clients
    • Collaborate with our researchers and client relations peers to build strategies & proposals for individual research projects
    • Maintain ongoing tracking of client/project/lead statuses using an existing CRM tool
    • Maintain essential tracking of project finances within our established process
    • Represent our company at gamedev networking events and online
    • Lead initiatives for marketing/advertising and outreach about Player Research
    • Contribute your skills and knowledge to develop yourself and the business

    We are an equal opportunity employer and strongly value diversity at our company. We do not discriminate on the basis of race, sex, religion (or lack thereof), sexual orientation, gender identity, age, marital status, parental status, or disability. Player Research doesn’t simply accept differences — we actively celebrate and support it for the benefit of our job applicants, our employees, our services, and our community.

    Your Personal Data

    Player Research is strongly committed to protecting your personal information. By sending your CV you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy.

    Stand out and be passionate. Good luck.

    Skills/Experience Required:

    • Account management/solutions architect or similar experience in a B2B or B2C environment
    • Experience of change-management, project ownership, and independent remote working
    • Experience in basic administration, proposal-writing and/or financial documentation
    • Very strong interpersonal skills; exceptional communicator both written and verbally
    • Proficiency in Microsoft Office
    • Interest in video game development

    Bonus Points:

    • Knowledge of product/software development process, R&D, or principles of research
    • Deeper knowledge of video games, as a consumer, or of game development processes
    • Proficiency with any digital tools that will help you in the role, such as CRM (e.g. Salesforce, Pipedrive), accounting (e.g. Xero, NetSuite) or scheduling software (e.g. Deputy, ResourceGuru)
    • Existing contacts in the global video games development industry

    Benefits

    Salary, Benefits and Perks:

    • Great salaries
    • Generous annual leave allowance
    • Life assurance plan
    • Pension plan
    • Income protection plan
    • Employee Assistance Programme (EAP)
    • Optional subsidised private medical cover
    • State-of-the-art research labs in Brighton and Montreal
    • Relocation support for yourself and family
    • Region-specific perks and benefits
    • Friendly, inclusive teams with a range of interests and activities to join
    • In addition to base salary this role includes a modest personal & company performance-based annual bonus, and a host of perks specific to each region.
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