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  • Empire Flippers logo

    EF Capital Project Manager

    Empire Flippers
    Worldwide
    1 week ago

    Location:  International, Anywhere; 100% Remote

    Want to be part of something different?You can when you work with us.

    We are looking to bring on another talented hire to join our EF Capital team starting September 12th, 2022.

    While the role will require you to put in some hours during US time zones, the role itself is location independent, allowing you to work and live anywhere in the world. Whether it’s a beach in Bali, the side-streets of Tokyo, or a villa in Mexico — the choice is yours.

    We’re looking for entrepreneurial self-starters, excited about building a new division of an established, exciting internet company. You’ll help build this new venture from the ground up, but with the guidance and expertise of a management team who’s already done it successfully.

    You’ll be plugging into a network of business professionals who invest, buy, and run successful, profitable internet companies. You’ll be working with other driven professionals and mentored by a management team that truly wants to bring the best out in you.

    The industry is going through a period of explosive growth and our company is on the bleeding edge of investing in online businesses. This new asset class has been exploding in recent years and we need your help to scale.

    This is the position we wished we had when we were starting out! A remote position in a kick-ass remote company that works and plays hard.

    Ready to get started?

    If this sounds like an exciting opportunity for you, then read on to learn more about our company and how to apply for the position!

    So What is a Project Manager?

    A Project Manager is the liaison between EF Capital and various Empire Flippers departments and outside contractors to complete one-time and on-going projects.

    You will coordinate marketing and engineering projects and maintain relationships with those teams. You will also work with outside contracts such as our fund administrator, legal, and accounting.

    Also you will be responsible for working with our customer service team and resolving complex issues escalated to you and improving the customer experience.

    If you’re selected, and after a six month probationary period — assuming it’s a good fit for everyone — you will be invited to join our team officially, where you will become a fully fledged Project Manager.

    What’s Our Story?

    EF Capital is the latest division of Empire Flippers that enables investors to own fractional pieces of high-growth internet businesses. This is done by providing a marketplace to match up passive investors and experienced online business operators to purchase and run profitable online businesses.

    Empire Flippers was started back in 2011 as a place to buy small advertising sites. The company was started by two founders working from home and now has over a hundred people working all around the world, successfully selling more than $410,000,000 in online businesses.

    The goal remains simple — connect the sellers of high quality businesses with entrepreneurial buyers.

    The problem EF Capital solves is that buying an online business requires a particular skill-set — one that many investors, high net-worth individuals, and investment funds just don’t have. This skill-set issue is a limiting factor that, once solved, could open the floodgates in taking this asset class mainstream.

    Empire Flippers has already established incredible market demand. The company has more than $5.5 billion in verified liquidity from potential investors with more being added every month.

    EF Capital is in a unique position to pair investable capital with our established network of accomplished and experienced entrepreneurs and portfolio managers.

    In our first year we successfully completed 3 Rounds of EFC funding $18.5M+. Our Round 1 and 2 operators are growing their businesses and our Round 3 operators are in the process of deploying capital. We’re now ready to expand the program so that we can start operating at even greater scale.

    That’s where you come in!

    What’s the Opportunity?

    Becoming a Project Manager will put you in a critical role at EF Capital.

    You’ll be joining a very fast-paced team in a high-growth environment. The work will be challenging and you may find yourself wearing several different hats along the way.

    While we have the support and backing of a larger established company and brand, it’s not wrong to say this will compare closely to a rapidly growing startup in the financial services sector.

    You won’t be another cog in the wheel of some larger corporation. You won’t be employee #30492 looking to skate by and hope that your peers or supervisor can cover for you. You’ll be an absolutely critical player in a company with big expectations and opportunity.

    Your work ethic and skill-set will have a direct impact on our growth. You’ll gain access to our Rolodex, receive direct training, mentorship and support, and gain valuable insights into the online business space that no course could ever teach you.

    You’ll be working right away with savvy investors, successful entrepreneurs running dozens or hundreds of sites, and portfolio owners and management teams running global product brands.

    Do you want a seat at the table? A real shot to be a leader and have a voice in a fast-growing industry?

    If we’re a good fit for each other, that’s exactly what you’ll get with this position.

    What’s This Project Manager Position Like?

    While you can expect to work hard and wear many different hats, we’re not terribly corporate. Empire Flippers has been an INC 5000 company for a number of years, but we’re completely bootstrapped, have no board to answer to, and are focused on results, not politics.

    You’ll find much of the same at EF Capital.

    When you first come on board as a Project Manager, you will start learning more about our industry before jumping into the job. First you will learn about the different types of online businesses available for sale on Empire Flippers. Then you will learn about EF Capital. You will become well versed in all of our processes, from how investments are structured down to intricacies of business acquisitions. You will learn about what each department in the company does and who to work with to accomplish your projects.

    Once you have the basics down, you will start working with our team, contractors, and customers directly. This is not a sales role but you will spend a significant amount of time on the phone and must be very comfortable calling clients and other team members when needed. You will wear many different hats and will need to prioritize projects based on urgency and importance.

    You might be wondering, though… What will your daily work routine really look like once you’re up and going?

    While you will work on many different things and each day could look different to the next, here is an example of potential tasks:

    • Explaining new EF Capital terms to our marketing team and coordinating with them to create investor sales copy, email sequences, and other marketing material
    • Working with our Engineering team to implement new software functionality for EF Capital
    • Regularly working with our CRM to keep our team moving forward
    • Calling an investor that has an issue not able to be resolved by our customer service team
    • Providing regular updates on projects to the rest of the EF Capital team and ensuring they’re on track
    • Figuring out ways to improve our existing process to make it a better experience for both investors and operators

    What Skills Are Needed?

    We believe in hiring people who are a good fit with us culturally. We want people who are hungry to learn, but also people that will be fun to work with.

    However, that doesn’t mean we aren’t looking for a certain kind of skill-set.

    While no previous work experience is needed, experience in customer service is a plus. Any background in e-commerce or online business is also helpful. However, we are looking to train the right person, so if you don’t have that experience, don’t let it stop you from applying.

    • You must love talking with people. You need to be able to pick up the phone and call someone to figure out a way to resolve an issue or move a project forward. This isn’t a sales role but you will be expected to support our sales team which could involve getting on the phone with potential investors, contractors, and others.
    • You’re a problem solver. You will face obstacles and challenges. It will be up to you to make sure those challenges are met head-on and solved for all parties in the deal.
    • You need to be a team player. You’ll be working closely with multiple teams and contractors. You need to be good at communicating your thoughts and getting buy-in from colleagues.
    • You’re excited about expanding the EF Capital brand. We love hiring people that are passionate about the online business industry. We want you to be on board with our mission, participate in industry conversations, and get people excited about working with us.

    What’s the Lifestyle Like?

    Our company is built on a culture of remote work, travel, and living life on your terms. Being a location-independent full-time position is one of the many benefits!

    We aren’t going to chain you to a cubicle. You’ll be free to work anywhere in the world that serves you best. The choice is yours. You won’t be some badge number in the corporate machine. We will want your input and insight. As you gain more experience, we are going to rely on you to make our process better and smoother for our investors and operators.

    We require all new hires to work in-person with their manager for the first few months to get up to speed quickly and create a close knit group. After that, employees are free to live anywhere in the world. For this position we will be hosting a 2-month in-person training in Thailand with the EF Capital Team. The in-person training is required so please be sure you are able to attend before applying for the job.

    Our company holds biannual meetups where we gather in a fun location and collaborate over the latest projects and ideas. The purpose of the meetup is team building — we make sure there are a variety of activities outside of company presentations and breakout sessions. Our meetups were on hold for 2020, but in 2021 we were able to gather together again as a team for a fun filled week in Las Vegas!

    For the first 6 months, you will be paid $3,000 USD per month during the probation period. After 6 months, you will be gradually introduced to our compensation plan and will have paid, international healthcare coverage. Within 12 months, you can expect to be earning $60,000 — $80,000 USD per year depending on performance. With this being a new venture, there is a lot of opportunity to move into management roles with significantly higher pay.

    Love It. What’s the Catch?

    We love our team and our work, but that still means you will need to perform up to our expectations. Hopefully, you will exceed those expectations and take us to new heights with the skills you bring to the table.

    We love to play and travel. A big part of our company is about experiencing what the world has to offer and going after it. That being said, we also work awfully hard.

    Sometimes we have to work weird hours. It is not uncommon to take a 3 a.m. phone call if you’re in Thailand to connect with someone over in the U.S. Or vice versa. You will need to be someone who is ultra-flexible. Our business is truly global, and we have customers in every corner of the world.

    Sometimes we really do work next to the beach. We might take a long break in the middle of the day, but burn the midnight oil with a 12-hour work day through the night. That isn’t every day, but it does happen when we need to finish a project or answer a client’s series of questions, so you’ll need to be prepared for that.

    A lot of people would love to have a side gig or a gap year experience that allows them to travel the world before finding a job back home. That is not this job.

    We want you to become a long-term employee with us. Ultimately, we want this position to grow into a profitable career for both you and the company. Also we’re looking for people who can step into management roles as the company grows.

    The Details to Keep in Mind

    Remember, we’re not going to throw you into the fire right away. As you get better acquainted with our company and processes, you will dive into tasks, starting off with plenty of guidance and later working more independently.

    Our team will review every application that comes our way. If you’re a good fit, we will schedule an interview. Typically, we do two rounds of interviews before we decide.

    The cut-off date for applying is July 11th.  Applications will be reviewed as they come in, so apply early. Expected start date is September 12th.

    If this all sounds overwhelming yet exciting to you, then apply! You might be surprised how perfect you are for this role.

    How Do I Apply?

    Here is the sequence of events we use when hiring our new team members:

    • You record a YouTube video* explaining who you are and why you’re a good fit for the position, fill out an application, and submit it by July 11th, 2022.
    • We review submissions and schedule interviews in mid to late July.
    • Second interviews are done late July – early August, and a final decision is made.
    • The chosen applicant will be announced with a start date of September 12th, 2022.

    *YouTube Video Requirements:

    We will only accept submissions that include a YouTube/ Loom  URL. Please leave the video “unlisted” in preferences and share the link with us. The quality of the video doesn’t matter, and there are no bonus points for editing. We simply want (up to) three minutes of you explaining (based on your previous experience):

    • Why this position is an excellent fit for you and us
    • Why you think you’re a good fit to work with our prospective customers

    If you’re thinking about applying, but are worried you might not have enough (insert excuse here) — don’t worry. If you want to build something more than just a 9-to-5 job, then click the “apply” button below.

    We have a no side project policy: we do not allow any ownership, association, or affiliations with online businesses or websites. If you are the owner of an online business, then you will be expected to either sell the business before you join us or sunset it upon accepting a job offer from us. If you are not comfortable with this, please do not apply.

    A background check is required.

    View Application
  • INTELITY, Inc. logo

    Customer Success Manager

    INTELITY, Inc.
    USA Only
    3 weeks ago

    Location:  US Locations Only; 100% Remote

    About Us

    INTELITY® is the global leader of the broadest enterprise guest experience and operations management platform for hotels, casinos, and luxury residences. We are on a mission to provide our customers with the most advanced connection to their guests while, at the same time, supporting back-of-house operations and business intelligence. Our platform is in use globally at some of the most prestigious properties in the world. We’ve been recognized as an industry leader by Built in LA, Forbes Travel Guide, Hotel Tech Report, and Travel Weekly. We have received accolades and numerous awards for our platform and leadership in the industry. We are #1 and growing fast.

    We are building the next-generation platform for the guest service industry, and we are looking for a brilliant and versatile Customer Success Manager to own and manage the commercial and operational relationships of INTELITY accounts. This position requires a customer-centric thought process as well as advanced troubleshooting and sales skills, with the ability to work closely with others at all levels both internally and externally in a highly professional and client service-oriented manner. The incumbent will interact with key client stakeholders and be able to strike a balance between client expectations and the Company’s strategic objectives. They will also own all activities around their assigned accounts and will be expected to be well versed in all commercial terms, maintenance and support needs, project delivery activities, timelines, and project scope.

    Key Responsibilities

    • Leverages business and industry knowledge to partner with customers to help them accelerate business value and ROI
    • Post-sale customer relationship owner. Responsible for establishing positive relationships and results, ensuring that customers derive maximum value from their investment with INTELITY, utilizing all functionality of the system to ensure adoption and a successful renewal
    • Build and nurture relationships across accounts to solidify our partnership and commitment to the customer while penetrating the account deeper
    • Monitor customer usage data, health indicators, renewal dates and growth opportunities
    • Develop an understanding of typical business challenges faced by customers and common objectives to appropriately map features and benefits to address their needs
    • Establish and review customer KPIs in line with organizational success metrics and external client needs to demonstrate the value of our platform
    • Capture key learnings of site visits with meeting info, key contacts, and documentation
    • Liaise with Customer Support to identify, track and escalate customer problems, and/or training initiatives.
    • Be a mover and a doer; seek out friction points and derive creative solutions.
    • Be the voice of the customer.
    • Increase customer retention, solve customer issues and drive customer satisfaction.
    • Minimize customer churn
    • Work with sales, product management, and technology teams to ensure day-to-day service is effectively meeting client needs and value is being delivered to the client.
    • Develop and execute service plans that target customers key strategic business initiatives and pain points.
    • Proactively monitors renewal risk factors such as product usage, customer satisfaction, training needs and other activities to proactively engage clients in increasing usage.
    • Promotes customer loyalty
    • Mediate between clients and the organization
    • Analyze customer data to improve the customer experience

    Job Requirements

    • 3+ years of related sales support, account management and/or customer success experience (within the hospitality or technology space a plus)
    • Bachelor’s degree in communication or related field
    • Hospitality industry experience a bonus
    • 3+ years of experience with CRMs (Salesforce, HubSpot, etc.)
    • Strong computer skills required; proficiency in MS Office (Word, PowerPoint, Excel), SmartSheets and Google Suite
    • Strong knowledge of business processes (Sales, Marketing, Service, Support)
    • Training and documentation experience
    • Outstanding communication, presentation, organization and time management skills
    • Ability to prioritize, multitask, and perform effectively in a highly dynamic work environment
    • Ability to quickly grasp and explain technological and business concepts
    • Ability to navigate customer organizational structures to identify and build relationships with executives and stakeholders
    • Multilingual capabilities (Spanish, German, etc.) a strong plus

    INTELITY offers competitive pay and equity for qualified candidates. We focus on creating and maintaining a fun, positive work environment where employees can grow and flourish. We offer comprehensive benefits for our employees and their dependents, including medical, dental, and vision plans, as well as flexible scheduling options, and transit and gym reimbursements. Employees also have access to Flexible Spending Accounts (Dependent Day Care and Medical) and can participate in the Company’s 401(k) Plan with employer matching, and our robust training and development programs.

    INTELITY provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

    Location: US Locations Only

  • ModSquad logo

    Sales Manager

    ModSquad
    USA Only
    3 weeks ago

    Location: US Locations Only; 100% Remote

    Job Description:

    Are you a high-energy sales professional looking to join a creative, industry leader?

    ModSquad is currently seeking a Sales Manager to join our crew to continue driving forward. This position reports to the VP of Sales with responsibility for sales to all market levels. ModSquad has a great track record of growth but 2020 and 2021 have been blockbuster record years. How many organizations can say that?

    ModSquad’s a global leader in the remote workforce model, so we are positioned for success in today’s new world. We support top global brands such as NFL, National Geographic, Kroger, ShipStation, DFW Airport, Electronic Arts (EA), Wooga, Children’s Miracle Network, and many more. Do you want to join a dynamic team where you can make an impact with uncapped commissions…then apply now!

    Hours: Standard business hours; more as needed

    Key responsibilities:

    • Cultivate and develop new business relationships and serve as a trusted business consultant to senior decision-makers
    • Assume a lead role in managing sales opportunities and customer negotiations in your region
    • Identify proficient sales strategies and tactics for generating leads and closing business (it’s all about MRR)
    • Develop strong relationships with key strategic partners and, when appropriate, orchestrate the sales process through channel partners
    • Assist the marketing team to help you best target regional prospects

    Desired Skills and Experience:

    • University degree in business, marketing, technology or related field
    • 4+ years of consultative or value-add sales experience, with a background in closing recurring services such as customer support, moderation, community management, and social media management.
    • Ability to close, manage, and grow multiple deals each month
    • Excellent sales organizational and communications skills; experience working in Salesforce.com, Zoom, GoToMeeting, and similar online/mobile apps
    • Strong Excel formula skills for revenue and cost modeling is a must
    • Knowledge of the top social and messaging platforms, and customer-service toolsets, and their role in engaging today’s digital customer
    • Great address book of high-level contacts throughout the US is a plus
    • Ability to travel as needed
    • A flexible work schedule allowing for regular interactions with customers and ModSquad teammates in time zones around the world
    • Ability to collaborate and strategize on complex issues with the team.
  • Ceros logo

    New Business Director

    Ceros
    USA Only
    3 weeks ago

    Title: New Business Director

    Location: Remote

    About Ceros

    Join us as Ceros embarks on the next chapter in our mission to unlock creativity. Ceros is evolving into the essential design platform for professional creatives the world over. Our suite of cloud-based tools empower professional creators to push the boundaries of creativity, while our collaboration tools make it easy to get everyone involved in the process.

    Today, our products power some of the most engaging experiences on the web. In 2021 alone, interactive content created with Ceros Studio from landing pages and pitch decks to interactive social media has been viewed more than half a billion times. In the meantime, more than 3 million comments have been added to digital content using Markup, our new visual collaboration tool.

    Working at Ceros means having an impact at scale. Our products and services are leveraged by top tier brands such as Mashable, Bloomberg, Red Bull or Pinterest and are loved by more than 500,000 users. And we are building something even bigger and better: the creative operating system of the future.

    We are backed up and well-funded by top-tier investors including Sumeru Equity Partners, Grotech Ventures, Greycroft, and Starvest Partners.

    We are remote first forever with a 4 day workweek that finishes every Friday at 1pm.

    The Role

    Simply put, your mission is to sell new subscriptions for Ceros. On that mission, you will be expected to identify, negotiate and close deals with a wide range of organizations in order to meet and exceed monthly, quarterly, and annual quota in an assigned industry vertical. Prospecting, running client meetings and conducting meticulous follow-up are some of the activities you will lead for the company. As a New Business Director, you will be paired with a dedicated SDR and you will work closely with them, our sales leaders, and other team members. You should be wildly ambitious, talented and passionate in all that you do; you should live to sell, and love to evangelize disruptive technology products you believe in.

    Ultimately, you should take ownership and responsibility for hitting key activity metrics, prospecting and closing sales. Be your own CEO, own your business, be empowered, and win!

    Key Responsibilities

    • Consistently meet/exceed monthly, quarterly, and annual sales targets
    • Identify and fill the customer needs better than anyone in the market place; Sandler selling method experience is a plus
    • Deliver client-centric product demos and have complete ownership of the customer experience
    • Experience with a hands-on pilot-to-subscription sales model and selling to marketing organizations preferred, but not required
    • Qualify relentlessly, negotiate deals, and expertly manage the sales process to ensure accurate forecasting
    • Manage multiple deals at the same time and be able to navigate complex client organizations with the highest level of sales professionalism
    • Maintain the highest levels of integrity, authenticity and honesty
    • Use smart/modern techniques when prospecting into your key accounts
    • Act as a liaison for customer and prospect feedback to the business and product owners
    • Ensure that all new customers are properly transitioned into Customer Success team
    • Continually stay abreast of key industry developments in marketing, design and technology
    • Uphold company values and embrace team culture
    • Must be able to travel as required

    Practical stuff we anticipate you having:

    • Minimum 2 plus years’ sales closing experience carrying a quota
    • Managed a territory in a direct business-to-business sales function (MarTech/SaaS preferred)
    • Proven track record of consistent sales quota achievement
    • Experience selling a disruptive product with a long-tail strategic impact

    What we’re looking for from the heart:

    • Team-player mentality
    • Passion, enthusiasm, energy, humor, and the ability to convey this through communication and presentation skills.
    • Intellectually curious; you want to understand everything about our customers & market opportunity.
    • Intrinsically-motivated you want to win because that’s how you are built.
    • Strong network of contacts and excellent communication skills confidence to build relationships at all levels.

    Key things to know

    • We want you to start ASAP
    • This is a full-time position
    • This is a remote first role; travel periodically to our NY offices and visit clients
    • To prove you’ve read this fully, tell us one thing you see as key in sales

    Benefits

    • Competitive Salary
    • Stock options
    • Premium health insurance
    • 401K match
    • Paid parental leave
    • Unlimited vacation days
    • Wellness Fridays (Half Day Fridays)
    • Excellent gear (Macbook Air, external monitor, etc.)
    • Stipend for the home office set up
    • Growth and Learning opportunities within the company
    • Virtual experiences in which Cerosians can collaborate, educate, and create social connections with one another

    At Ceros, we are deeply committed to the recruitment, retention, and growth of diverse talent; uniting people from unique backgrounds in our shared passion for unlocking creativity through technology.

    As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.

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